Account Manager – Employee Experience
40 Chancery Lane, London, WC2A 1JA

Company Description

We’re a values-based business built around a philosophy of  DO | FEEL | THINK. For our people, it encourages them to DO IT, to FEEL BELONGING and to THINK INDEPENDENTLY, creating a vibrant environment where our people can do the best work of their careers. We use DO | FEEL | THINK to inspire our clients too. We want clients to show their values to the world through the acts they create digitally and in real life, helping to generate greater emotional connection with their products and brands, and creating audience relationships built on true Belief. How do we do it? By connecting the modern key Belief drivers of PR, Sustainability, Employer Brand, and Digital Influence – all crucial to helping businesses win in our increasingly values-based world. It all adds up to a vision of creating a progressive and connected creative agency that helps clients find new ways to grow. 

Our Commitment
Diversity and inclusion is a core part of who we are at MSL. We’re committed to building an inclusive culture that encourages, celebrates and supports our wonderfully diverse employee group – whatever their age, gender identity, race, sexual orientation, physical or mental ability or ethnicity. Diversity and inclusion doesn’t just fuel our creativity and innovation, it brings us closer to our people and audiences. We will continue to strive to create a culture and environment where everyone feels empowered and more importantly comfortable enough to bring their full, authentic selves to work. 

Job Description

Our Employee Experience team help clients to build people powered business to believe in, with our work spanning the entire employee lifecycle from employer brand-building to internal communications, change and engagement.

Our Account Managers are essential to our award-winning work. You’ll manage clients, write briefs and deliver creative projects through from ideas to execution. We’re looking for someone that is proactive, someone that puts their hand up and is passionate about building strong relationships with their clients.


Key Skills & Responsibilities

Be a ‘trusted ‘advisor’ to clients
Confident communicating with clients and comfortable offering advice and opinions to guide them, whilst understanding commercials and clients in a way that allows you to drive things forwards. You have strong knowledge about the communication landscape, employee experience and able to articulate this in line with the team’s offering. 

A great communicator
Strong writing, editing and proofreading skills, whether it’s writing a brief or emailing clients. You can demonstrate presentation skills and ability to sell, whilst also able to constructively debate with clients in order to convey our point of view.

Taking ownership over projects
Hitting deadlines, organising the project, creating client SOWs accurately from agency templates which are cohesive to the agency’s way of working. Can brief, evaluate a produce a broad range of comms. 

Employer branding know-how
From EVP development to recruitment marketing strategies; you will be passionate about people communications

Help to grow the accounts
Identify new opportunities with existing clients, support new business and activate opportunities with support. Shows signs of being able to spot potential growth opportunities. 

Be a juggler
Work successfully to manage multiple projects and clients at once, proactively finding ways to manage potential issues

Problem solver
Develop ideas and solutions to meet the client need and be pro-active in following these up with them. 

Attributes & Qualities

Passionate about employee communications
Generating brave creative ideas with strong conceptual insight.

Core part of the team
Working together is key to our success; you’ll be great at bringing together teams to deliver great work and to keep projects on track. 

Being culturally connected and aware of the world around you.
Understanding trends, attending events and exhibitions.

Be curious
You will actively work to develop in-depth knowledge about the media and communications landscape and MSL’s wider offer.

Actively contribute to MSL culture and values.
Live our values and take initiative to do. You will mentor junior team members, develop as a line manager, and be a DE&I champion. 

Problem solver
Ability to think on your feet, work in an agile manner and adapt to changing requests.

You take responsibility and are proactive in order to drive projects forwards. Occasionally you will contribute to thought leadership and business development through activities like blog writing and event presentations.

You will contribute to the development of both of your clients and the wider practice by staying up to date with current communications technologies, ideas and trends.

Additional Information

If you have any adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with the recruiter who contacts you.



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