Account Manager, Retail Media
Wood Lane, London, W12

Company Description

Publicis Media is currently leading the field and winning AMAZING clients (have you heard about us winning L’Oréal yet?)—there’s never been a better time to join us! We're fuelling business growth by harnessing the modern media landscape to create personalised consumer connections on a HUGE scale and doing it to the highest of standards!

Our 2,000 UK experts collaborate with top agencies like Zenith, Starcom, and Spark Foundry (..who are ALL award-winning?). Due to our expert talent and leading resources, we excel in media strategy, analytics, data, technology, and performance marketing. As part of Publicis Groupe, we operate in over 100 countries with 23,500+ employees worldwide which also opens the door to phenomenal growth and development opportunities for our talent.

Want to work amongst the best? Then join us and be a part of our success story, you won’t regret it! ?

Job Description

The Retail Account Manager position is a new hire within the Commerce team in the agency and aimed at delivering best-in-class online retail strategy and uncovering growth opportunities. The successful applicant will have strong communication, and presentation skills, and contribute to solving client business problems in a matrixed organisation.

We’re looking for somebody with experience in campaign management, with an understanding of eCommerce and data insights. Experience or interest in social commerce is a plus. The role involves assessing challenges, offering innovative solutions, and effectively communicating these to a client audience alongside the team. 

Key Responsibilities:

  • Support the Commerce team and Account Director on your account by responding to briefs, making strategic suggestions, reporting, and presenting to the clients.
  • Track key performance indicators (KPIs) for retailers, share with the wider team to incorporate into strategic decisions that will help the client improve their performance.
  • Work closely with internal data teams to understand customer preferences and behaviours, leveraging data insights to enhance the overall shopping experience.
  • Collaborate with the solutions team to build scalable and repeatable solutions to actionable insights from diverse data sources, including social platforms, sales data, and market trends.
  • Stay abreast of social commerce industry trends, competitor activities, and market dynamics to identify opportunities and threats.
  • Conduct regular market research and analysis to inform strategic decision-making.


  • Experience within a retail media OR retail strategy position in an agency is preferred
  • Experience or knowledge of paid social commerce or paid social 
  • Knowledge of the media landscape, media channels and key commerce partners
  • Able to build presentations and responses for our clients
  • You need to have great communication (both written and verbal) and interpersonal skills

Additional Information

In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plans we also offer;

  • WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year.
  • REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care.
  • HELP@HAND BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching.
  • FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave.
  • FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment.
  • GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre.

Full details of our benefits will be shared when you join us!

Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. 

We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process.

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