Overview

Salary: £10.25 per hour

Shift hours: Full Time

We currently have an opportunity for a Business Support Operative to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

To provide a high level of customer service within the operational areas by using initiative and excellent communication skills, promptly and effectively :

  • Assisting and being part of the efficient operation of a 5 Star Business Support facility.
  • Deliver a consistent high level of customer service to all building users.
  • Full understanding of the scope of the Business Support Centre and the wider FM provision.
  • Dealing direct with facility users and resolving any issues efficiently.
  • Ability to multi task across all services as follows;
  • Provide Concierge Services.
  • Mail sorting and distribution
  • Print fulfilment
  • Courier Services & Archiving management
  • Stationery fulfilment.
  • Event co-ordination
  • Facilities Helpdesk
  • Building Induction support
  • Security pass production.
  • Floor Steward deputising & AV Support
  • Assisting the FOH Team in relation to Switchboard & Reception if required
  • Strong customer service and relationship building skills and experience
  • Previous experience of working in a similar service environment via a multi-skilled workforce to blue chip organisations or within prestige environments with a strong focus on customer service.
  • Awareness of the need to provide services in a sensitive manner such as not to affect Unilever’s business or reputation.
  • Comply with Company and statutory regulations relating to safe systems of work, health & safety, hygiene, cleanliness, fire and COSHH.
  •  
  • Service orientated attitude combined with innovative thinking
  • Strong team player within a high quality customer service operation
  • Be self motivated and work under pressure to balance conflicting deadlines is essential
  • Communicate effectively with a wide range of customers and multi-service team service personnel to achieve results
  • Some knowledge of systems relating to tracking of helpdesk requests or room bookings
  • Good eye for detail
  • Confident in dealing with customers and clients at all levels in an appropriate manner
  • Experience in using a range of IT products to generate reports (Word, Excel etc)
  • Highly customer focussed and a proactive problem solver / innovative thinker.
  • Experience working in a standards/compliance environment

Reference: SDX/TP/226190/70792

Location: Leatherhead, England