Salary: 25000

Shift hours: Permanent

Conference and Events Planner

25k basic

On-going training and development with Levy UK

40 hours per week

levy UK are looking  for a fantastic Conference and Events Planner to join the team at the Majeski Stadium, home of Reading Football Club!


The primary objective of the role is to provide a quality, market leading and customer orientated service through effective administration and customer service techniques. This role is required to support and co-ordinate all bookings, including proactively upselling and exceeding customer expectation; to consistently ensure the highest standards of accurate and timely customer, staff and management information; and to ensure all sales administration is accomplished effectively and accurately in order to provide a seamless handover to the Operations team. 



Key Responsibilities


  • Ensure the safe and secure operation of all operational activities on behalf of all stakeholders
  • Ensure that all legislative and venues operational procedures and standards are applied to provide a consistent and safe service and product for all compass employees and customers
  • To be polite, professional and friendly at all times with customers, clients and colleagues
  • To ensure the highest level of customer care is adhered to at all times
  • To demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectations
  • To maximise all sales opportunities to support in meeting revenue targets
  • To acquire a good knowledge of all products in order to be able to advise individual customers on their product choice
  • To actively gain customer feedback, passing information gained, on to your line manager.
  • To conduct customer show rounds to maintain and develop relationships with customers
  • To always look out for opportunities to develop our service
  • As part of our commitment for continuous improvement and innovation, all colleagues are encouraged to seek ways to improve work activities and promote efficiency
  • Ensure all event information is entered into Delphi to the required company standard and handed over in good time to the Operations team
  • Demonstrating industry awareness of trends and innovations and where applicable, applying these to your everyday work
  • Be prepared to assist colleagues in a willing and positive manner including assisting with other duties as required
  • Be prepared to attend all relevant training sessions and meetings
  • To promote venues facilities and maintain a positive company image
  • Managing the client online booking tool and the client account/bookings with the ops team

Operational Excellence


  • To make sure you are aware of, and meet the legal and Company requirements for fire, safety, health and hygiene
  • To report health and safety issues to your line manager, including all accidents and near misses
  • To promote good safety habits and methods of work
  • Personally event coordinate commercial corporate and private conferences and events
  • To collate completed work orders, floor plans, and monthly schedules on a weekly basis for the operational C&E meeting
  • Booking of miscellaneous event requirements and raising purchase orders
  • Provide administrational support to the operations department including but not restricted to producing signage, event menus, table plans, place cards…etc
  • Ensure that relevant and pertinent information is provided to the accounts team in a timely manner
  • Collect deposit payments and to ensure that these are in line with the new payment plans and Terms and Conditions


Person Specification


  • Passion for the events industry
  • Ideally A level standard education
  • Have a sound and demonstrable knowledge of food and drink
  • Excellent command of written and spoken English
  • Competent in using MS Excel, Word, Power Point and Outlook
  • Proficient in the use of Delphi system and ensuring achieving compliance




  • Good verbal communication skills in order to be able to liaise with a wide range of visitors to your work area
  • Able to prioritise with excellent organisational and time management skills
  • Professional and confident telephone manner and excellent communication skills
  • Ability to take initiative when required and resolve potential problems quickly
  • Professional, presentable, efficient, self-motivated individual
  • Self-Confident, flexible and approachable
  • Strong, demonstrable administrative skills
  • Enjoys working with a mix of customers from all market segments
  • Can manage customer feedback and is proficient in complaint handling

Reference: compass/TP/1314155/91468
Location: Reading