Overview

Salary: 25000

Shift hours: Permanent

Conference and Events Planner

25k basic

On-going training and development with Levy UK

40 hours per week

levy UK are looking  for a fantastic Conference and Events Planner to join the team at the Majeski Stadium, home of Reading Football Club!

OVERALL PURPOSE OF THE ROLE

The primary objective of the role is to provide a quality, market leading and customer orientated service through effective administration and customer service techniques. This role is required to support and co-ordinate all bookings, including proactively upselling and exceeding customer expectation; to consistently ensure the highest standards of accurate and timely customer, staff and management information; and to ensure all sales administration is accomplished effectively and accurately in order to provide a seamless handover to the Operations team. 

 

 

Key Responsibilities

 

  • Ensure the safe and secure operation of all operational activities on behalf of all stakeholders
  • Ensure that all legislative and venues operational procedures and standards are applied to provide a consistent and safe service and product for all compass employees and customers
  • To be polite, professional and friendly at all times with customers, clients and colleagues
  • To ensure the highest level of customer care is adhered to at all times
  • To demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectations
  • To maximise all sales opportunities to support in meeting revenue targets
  • To acquire a good knowledge of all products in order to be able to advise individual customers on their product choice
  • To actively gain customer feedback, passing information gained, on to your line manager.
  • To conduct customer show rounds to maintain and develop relationships with customers
  • To always look out for opportunities to develop our service
  • As part of our commitment for continuous improvement and innovation, all colleagues are encouraged to seek ways to improve work activities and promote efficiency
  • Ensure all event information is entered into Delphi to the required company standard and handed over in good time to the Operations team
  • Demonstrating industry awareness of trends and innovations and where applicable, applying these to your everyday work
  • Be prepared to assist colleagues in a willing and positive manner including assisting with other duties as required
  • Be prepared to attend all relevant training sessions and meetings
  • To promote venues facilities and maintain a positive company image
  • Managing the client online booking tool and the client account/bookings with the ops team

Operational Excellence

 

  • To make sure you are aware of, and meet the legal and Company requirements for fire, safety, health and hygiene
  • To report health and safety issues to your line manager, including all accidents and near misses
  • To promote good safety habits and methods of work
  • Personally event coordinate commercial corporate and private conferences and events
  • To collate completed work orders, floor plans, and monthly schedules on a weekly basis for the operational C&E meeting
  • Booking of miscellaneous event requirements and raising purchase orders
  • Provide administrational support to the operations department including but not restricted to producing signage, event menus, table plans, place cards…etc
  • Ensure that relevant and pertinent information is provided to the accounts team in a timely manner
  • Collect deposit payments and to ensure that these are in line with the new payment plans and Terms and Conditions

 

Person Specification

 

  • Passion for the events industry
  • Ideally A level standard education
  • Have a sound and demonstrable knowledge of food and drink
  • Excellent command of written and spoken English
  • Competent in using MS Excel, Word, Power Point and Outlook
  • Proficient in the use of Delphi system and ensuring achieving compliance

 

Essential

 

  • Good verbal communication skills in order to be able to liaise with a wide range of visitors to your work area
  • Able to prioritise with excellent organisational and time management skills
  • Professional and confident telephone manner and excellent communication skills
  • Ability to take initiative when required and resolve potential problems quickly
  • Professional, presentable, efficient, self-motivated individual
  • Self-Confident, flexible and approachable
  • Strong, demonstrable administrative skills
  • Enjoys working with a mix of customers from all market segments
  • Can manage customer feedback and is proficient in complaint handling

Reference: compass/TP/1314155/91468
Location: Reading