35 hours per week, shift patterns supporting department operating times. Occasional Saturday morning shifts on a rota basis.

Current Operating Hours: Monday – Thursday 8am-6pm, Friday 8am-5.30pm, Saturday 9am-12pm. Please note these are subject to change.

Flexible working arrangements can be considered including remote working with a minimum of two days per month to be worked from the Head Office after initial training period.

Start date: Monday 16th January 2023, later dates are available.


£21,500 Per Annum

Closing Date:

Sat, 10 Dec 2022

Not just another building society. Not just another job.

We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We don't have shareholders, we're owned by our members.

Our colleague say Skipton's a great place to work and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.

Whatever your background, and whatever your goals, we'll help you take the next step towards a better future.

Job Description:

Do you have experience in working in a Customer Service environment? Do you want to join our award winning contact centre to help and support our customers?

……Then Skipton Direct is the place to be!

We want hard working and enthusiastic individuals that are looking to take a leap towards starting their career in Financial Services. Come and join us in one of our most important roles across the society where you’ll be part of one big family.


  • Matching pension scheme plus 2%

  • Generous holiday entitlement, as well trading schemes

  • Access to the Lifeworks app with special offers and discounts on everyday activities

  • Regular reward and recognition through department social events and incentives

More information can be found below in the Why Work For Us section below.

What You'll Be Doing

As a Customer Service Adviser you’ll provide support on the phone, answering queries regarding mortgage or savings accounts. Whether that be a simple withdrawal transaction or in more difficult circumstances, a bereavement, you’ll treat each call with the same level of care and compassion it deserves.

Although you will not be advising our customers, we want our colleagues to have great conversations to understand how we can offer them the best possible service and resolve any queries at first point of contact.

In return we’ll provide you with expert training, development conversations and opportunities to grow and progress your career with us.

Should you wish to see the role profile for this vacancy, please get in touch with us.

Key role aspects:

  • Offer a high standard of customer service, using your skills to resolve queries and identify additional services we may be able to offer, such as financial planning for the future.

  • Identify and support customers who may have vulnerabilities

  • Understand and attempt to resolve complaint calls at first point of communication

  • Meeting specified levels of service, such as unavailable time and call quality

What You'll Bring

Our colleagues come from all walks of life and so do our customers. You’ll need to be adaptable and empathetic, be able to think on your feet and build great rapport.

We’re looking for people who: 

  • Work well with others, with a ‘one-team’ mindset

  • Take ownership and are passionate about delivering fantastic customer service.

  • Can multi-task and be agile in a fast-paced environment

  • Drive their own continuous development

  • Have basic computer skills

Experience in a customer facing environment is not essential but a desire support our customers is.

Hear From Our Colleagues 

“I enjoy how close you become with your colleagues and the friendships you build working in one team. My leader supports me by ensuring we have a strong relationship and making clear what I want to work on to develop me in my role, as well as a person.” – Sam, Customer Service Adviser

We care about our colleagues. So we treat each other like the complex and diverse individuals we are.

Work here is never one-size-fits-all, it flexes around your strengths and needs,

Everyone is held accountable for achieving our common purpose. The aim is for all of us to do better work, have a better life and enjoy a better balance between the two.

£21500 plus benefits

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