Overview

Salary: £30000 – £32000

Shift hours: Full Time

As the Customer Experience Manager, you will be responsible for managing all aspects of the customer journey for this site. You will also be responsible for ensuring that Sodexo provides the highest possible standard of all Front of House services to our clients.  You will manage communications on behalf of our client and liaise with other service partners to ensure smooth operation of our on-site services.  

 

  • Act as the primary representative of Sodexo within the Front of House services on site.  

  • Effective management of group mailboxes allocated to front of house services.  

  • Effective management of internal and external visitors.  

  • Effective management of communication tools (i.e Workplace)  

  • To act as the main Point of Contact for all Facilities queries; ensuring any issues are logged on the system and solved within SLA. 

  • Ensuring an effective operation and high standards, meeting Room bookings and Reception/Concierge services and other “on scope” activities on site.  

  • Fostering long term profitable relationships with clients and customers to increase new business opportunities by delivering operational excellence.  

  • Implement new ways of working to enhance the customer experience on site.  

  • To provide excellent customer Service by ensuring any internal and external clients have a positive experience whilst using our services on site.   

  • Act as First Aider and Fire Warden 

  • Provide direction and expertise by promoting Sodexo strategies and best business practices in order to uphold the Company mission and values.  

  • Experience within a similar role   

  • Strong level of literacy and numeracy  

  • Highly effective communication and interpersonal skills  

  • Clear and effective leadership style  

  • Computer literate; Experience managing different systems and mailboxes  

  • Experience managing room booking system 

  • Able to demonstrate personal self-development  

Reference: SDX/TP/RF8115/CS

Location: GSK, St George’s Ave, Weybridge KT13 0DE, England

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