** Hybrid/home working coming into our Ashford office, the role will be office based with home working allowed after initial training** 

Our people are everything to us. The way they deliver exceptional experiences every day for our customers, for their colleagues. The way they own what they do. Their ‘Why’s it like that?’ curiosity. How they always think of others and work together to get things done. For us, for you, make do will never do. Good enough? Not even close. Come and do the best work of your life alongside lovely colleagues. Come to Saga. 

…And right now, we are looking for a Customer Support Agent to work in our Customer Support Operations part of the Insurance business at an exciting time in Saga’s history. As a Group, Saga is taking to the seas in our brand new, luxury cruise ships and leading the market with innovative insurance and financial products.    

You will be responsible for dealing effectively with inbound calls and administration tasks where policies require non standard cover, customers have queries regarding this, accounts or digital interactions with Saga. 

You will be working across a number of support divisions managing both calls, emails, administration tasks and webchats efficiently and accurately to ensure the customer has strong customer satisfaction and resolving contacts first time every time. 

And in return, you can look forward to all the responsibility and involvement of an integral role, providing you with a rewarding and fast-paced career with an excellent benefits package.   

If this is of interest to you then we would be keen to hear from you!

Working multi-skilled across the Support functions which may include any of the following : 

  • Handling policy queries across multiple products. 

  • Deal effectively with all new business, mid term and renewal customers where the policy generates a non standard referral.  

  • Handling accounts queries and workstreams. 

  • Handling contacts across our digital platforms ie: webchat, email, correspondence and calls for MySaga portal. 

  • Communicating effectively with customers, colleagues and external partners. 

  • Work to achieve all KPIs – including but not exhaustive, productivity and quality. 

  • Strong attention to detail. 

  • Able to multitask to a strong standard. 

  • Strong ability to problem solves. 

  • Able to demonstrate strong self-sufficiency. 

  • Ability to follow processes to a high standard and under pressure. 

  • Self-motivated with good working relationships across the various teams. 

  • Ability to navigate various systems and processes efficiently and effectively. 

  • Strong Customer Service skills. 

  • Strong demonstration of empathy. 

  • Flexible and able to work at a pace with a high attention to detail and quality. 

  • Good team player. 

  • Skilled in multiple products preferable but not required as training would be given.   

  • Office – Excel. 

Our values are:

  • Precision Pace – Always owning and making things happen.
  • Empathy – Always aware of others.
  • Curiosity – Always asking why.
  • Collaboration – Always one team, the Saga team!

Job Reference: saga/TP/40191/1933

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