Overview

Salary: 36000

Shift hours: Permanent

Deputy Head of Hospitality 

The Venue

Levy UK is the official catering partner to Chelsea Football Club responsible for the catering across the Chelsea Football Club estate, including Stamford Bridge stadium, Chelsea FC’s training facility in Surrey, the Chelsea Health Club & Spa, a state of the art music venue (Under the Bridge) and a destination Frankie’s Sports Bar and Grill.

Levy UK at Chelsea Football Club cater for an estimated 1.15 million fans annually. Delivering catering across 43 public outlets, 58 boxes and 20 suites on match-days. There are over 1,000 corporate and private events are held at Stamford Bridge each year.

Nature and Scope

  • To manage a Senior Event Manager and a team of Event Managers
  • To drive the Hospitality team in delivering operational efficiency, planning and presentation of the food and beverage offer to Chelsea FC guests on match days and non-match days
  • Ensure all operational standards are achieved on non-match days and match days to the required standard
  • To support the team in achieving and where possible exceeding the budget
  • To oversee the day to day hospitality setup team and ensure all hospitality areas of the stadium are ready for match days and event days
  • To deputise in the absence of the Head of Hospitality during meetings and cascade briefing information accordingly
  • Liaising with the Senior Event Manager and Event Managers to deliver best practice, to drive, change and constantly deliver the business objectives
  • To provide strong leadership whilst delivering and managing the Hospitality Operations function and working with the Levy UK team to support any technical initiatives launched at Chelsea FC
  • To ensure the smooth planning and delivery of a first-class service to the internal customer base and all customers within the venue

Focus Areas

  • To ensure that all company quality standards in every aspect of the operation are adhered to at all times; to be an advocate of Levy UK standards and market leadership
  • To effectively communicate company standards to your team and monitor adherence to these standards
  • Continuously making improvements to enhance guest satisfaction through both match day and non-matchday operations
  • Actively deal with customer comments in a positive and constructive manner and flag any critical circumstances to the Head of Operations
  • To respond to the pace of the business; remain productive during busy periods
  • To build and maintain relationships with team members as per the needs of the business
  • To ensure accurate and up to date communication is maintained with the relevant stakeholders during events

 

Health & Safety

  • To maintain H&S compliance and oversee the regular H&S meetings
  • Work with the onsite HSE champion to ensure Silver standards are delivered, striving to achieve a higher percentage year on year for the Silver standard audit
  • To ensure H&S training is completed in accordance with legal and company requirements
  • To personally demonstrate that you take responsibility for your own health and safety and that of others
  • To ensure compliance with all H&S processes throughout the venue and business
  • To report, and where possible take action for, any incidences of fire, damage, loss, refrigerator breakdowns or other occurrences

Recruitment, Training and Engagement

  • Effectively communicates the Levy UK culture to all employees within the venue
  • Promotes a cooperative work climate, maximizing productivity and morale
  • Assist with the recruitment process of new team members, ensuring the correct training takes place
  • To create detailed KPIs for the Senior Event Manager and Event Managers and ensure these are reviewed and up to date throughout the year
  • To identify employees with potential for development and promotions within the operation, ensuring the correct development and training opportunities are provided
  • Likewise, to identify employees who are under performing and manage their performance systematically in an effort to improve and develop them
  • Manage the disciplinary process within the hospitality department adhering to the advice sought from the HR central team

 

Reference: compass/TP/1314155/92625CHEL
Location: London