Overview
Job Introduction
In a Nutshell
Our ideal Operations Manager will oversee and direct all aspects of the operation at the Hotel under the guidance of the General Manager and ensure that objectives are delivered in line with the business strategy and objectives of the Ansty Hall Hotel.
Role Responsibility
Lots to do, but lots of fun
- To manage staffing levels across all areas to ensure a constant supply of flexible, multi skilled staff available to deliver consistent service.
- Deliver all costs within budget, most notably liquor GP, wages and direct operational expenses.
- To evaluate, update and improve service standards on an on-going basis in line with guest feedback received.
- To contribute with senior Management Team in the preparation of the hotel’s strategic plan, marketing plan and budget.
- Offer consistent, high standards of service and assistance to guests and maintain a presence that offers courteous and attentive service.
The Ideal Candidate
Are you right for us?
- Experience of working at a senior level, managing other departmental heads.
- Previous experience of running an operational food and beverage department in a quality 4 star property.
- Understanding of front of house systems and procedures.
- Flexibility to work different shift patterns – hours as required/weekends.
- Customer Service experience and commitment to delivering this to a high standard
- The ability to listen and respond to guest needs
- Well presented.
Package Description
And now for the good stuff
Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:
· Competitive salary, benefits and we pay above the Real Living Wage Employer.
· 29 days holiday (increasing with length of service)
· 50% Discount on food and beverage across all Exclusive properties
· Really big discounts of room nights across all Exclusive properties
· PERKZ discount scheme & Online guides such as Exercise, Wellbeing, and Finance.
· Meals on duty provided for free
· Recognition and rewards scheme
· Access to our learning platform including great training and development programs.
· Free gym access + where available dedicated classes.
· B Corp accredited and commitment to improving our People, Product and Planet.
· Free downloads to newspapers, magazines and books
· Cycle to work scheme
About the Company
Are we right for you?
- We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for
- We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
- We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
- We need extra milers. So if you think the job description is all you have to do, then we’re not for you.
- You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.
