This role is critical in enabling the business to perform at the required level through provision of appropriate technology solutions and services whilst adhering to global Burberry IT standards.
This role is responsible for maintaining agreed levels of IT service across the stores, offices and manufacturing, and working with other IT teams to continuously improve service levels.
The role will be the point of escalation for the business regarding service issues that are high priority or are falling outside of SLAs.
Partner with Retail VP, District Managers and Retail Ops to ensure IT services and in-store technologies / support meet business demands.
Owner of any local Supplier Management – 3rd party IT service contracts, periodic reviews, setting appropriate regional SLAs and driving continuous improvement.
Team Orchestration – Inspire, lead and manage a matrix of technical engineers (both internal and/or external) to deliver exceptional service exceeding customer expectations.