Overview

Salary: Up to £35,000

We have a fantastic opportunity for a Maintenance Managerto join us at Heythrop Park Hotel.

The benefits of working with us:

  • Live-in maybe available.
  • Free use of gym and leisure facilities
  • Free or 60% discounted food onsite
  • Access to numerous discounts and offers with many national brands and retailers.
  • A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degree and Apprenticeship level)
  • 20% discount for you, your family & friends across our Bourne Leisure brands; Warner Leisure Hotels and Haven Holidays (including further discounted breaks within Warner for you, your family, and friends to use)

Reporting to the Head of Facilities you will lead the maintenance team ensuring our guests needs and expectations are met and delivered every day.  You will nurture an environment that allows your team to perform at their best through high performance and high fulfilment and creating memories for our guests.

• Directs, leads and coaches the team’s activities within maintenance as a combined facilities team to ensure all areas of responsibilities are covered 
• Takes ownership of the Maintenance department, monitoring consistent delivery of a quality Warner experience in line with the Warner Brand Standards and continually looking and learning to develop your department.
• Confidently deals with guest concerns with the ability to resolve problems, showing empathy and understanding continually looking to improvise with opportunities our guests provide.
• Monitors guest insights, using feedback to drive a culture of improvement.
• Effectively projects for guest demand, monitoring resource and service and is proactive in arranging appropriate resource/support to ensure the guest experience is not affected 
• Create an environment where your  leaders are encouraged to never stop looking and learning to perform at their best
• Continually provide feedback and coaching to your leaders, conducts regular Coffee Chats and reviews 
• Nurtures a high-performance culture where everyone’s contributions are recognised, where talent thrives and rewarding careers are built
• Has an exceptional level of operational knowledge specific to the area of expertise and shares this with leaders and team members, continually looking to develop innovative ways to delight our guests and team
• Taking ownership and management of pre-agreed spend budgets 
• Manages the venue revenue against budgets, optimising opportunities to deliver higher growth

Qualifications Experience
Essential:
• Understanding of different communication styles, along with your own, with the ability to be able to communicate with versatility at all levels
• Has a high level of operational knowledge specific to your area of expertise and uses this skill and knowledge to coach leaders and team to thrive
• Ability to effectively lead, motivate and engage your leaders and team, even in times of high demand

Desirable:
• Health and Safety level 3 
• Strategic planning 

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.
We genuinely care about every candidate’s experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don’t hesitate to reach out to us at: Warner.leisurerecruitment@bourne-leisure.co.uk

Location: Heythrop Park Hotel, Oxfordshire, OX7 5UF

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