Overview
Night Manager – Conrad Dublin
WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD\’S #2 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE.
The Conrad Dublin is a 5* hotel and part of the Hilton Luxury Division. We aim to \’offer smart luxury travelers inspiring connections & intuitive service in a world of style\’. We are one of the best 5* luxury hotels in the country.
\”Conrad is Empowering and Bold\”
Benefits:
Working for Hilton means you are joining an international company with more than 6200 hotels across the globe and comes with numerous benefits, such as:
- Travel – Up to 30 nights per year at discounted rates and 50% off F&B in Hilton Hotels around the world. Plus up to 70 nights of discounts for your Family and Friends
- Team Member Gym – a dedicated team member gym with free access 7 days a week
- Benefit – Discounted rates for Conrad Teams members across a wide range of High Street retailers
- Development – Hilton have numerous learning & development plans for all types of roles and career paths as well as free access to LinkedIn Learning and Harvard Manage Mentor
- Holidays – 30 days holiday (incl BH) plus long service entitlement of an extra day per year up to a total of 5 additional days
- Maternity & Paternity – Paid leave for those that qualify
- On shift – complimentary meals on duty & uniforms provided
A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.
The Job Role:
- Oversee the entire Front Office operation to maintain high standards
- Serve as a point of contact for regular and VIP Guests
- Complete Night Audit duties
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
- Manage, record and promptly resolve issues or emergencies that arise
- Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
- Act in accordance with all security and emergency procedures and manage the instigation of these, as required
- Compile adequate handover to Early staff / Duty Manager
- Attend appropriate training courses, when required, and assist with the Night Team\’s training and development efforts
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Conduct annual and mid-year Appraisals with Team Members
- Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
- Assist other departments, as necessary
The ideal candidate should have:
- Previous supervisory experience in Front Office within the hotel/leisure/retail
- High level of IT proficiency
- An excellent leadership, interpersonal and communication skills
- Accountability and resilient
- The Commitment to delivering a high level of customer service
- The Ability to work under pressure
- Excellent grooming standards
- The Flexibility to respond to a variety of work situations
- The Ability to work on your own and as part of a team
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in the hotel industry
- Previous experience with Front Office Management Systems
- Previous experience with cash handling
Exact Location: Earlsfort Terrace, Dublin, Leinster, 2, Ireland
