Job Introduction

We currently have an opportunity for an Operational CustomerCommunications Leader to support the transformation and delivery of our operational  customer communications.   Thisrole will form a key part of the transformation of our end to end operationalcommunications including in-house mailing and printing services.  The role will join Skipton Direct  at a really exciting time and will beinstrumental in shaping the Society  tobe fit for the future in this really important area.

Main Responsibilities

The successful candidate will lead the end to end design anddelivery of operational customer communications, ensuring that they are of thehighest quality and that the tone and channel are both fit for purpose. There’sa robust governance structure linked to operational customer communications,which means that they need to comply with the relevant requirements aroundregulation and data.  In addition, therole will ensure that we have appropriate in-house mailing and printingsolutions by playing a key part in our 3rd party supplierrelationships.

This role also involves working closely with the ChangeDelivery Hubs being accountable for all changes which impact operational customercommunications.  

With a focus on spotting opportunities to reduce cost andcreate efficiencies whilst transforming this important area, this role  will specifically focus on paperless and otherdigital enablers.

The Ideal Candidate Will Have:

– An ability to think cross functionality – Be prepared to challenge existing methods and thinking – Strong decision making skills – Strong organisational skills – Attention to detail – Good inter-personal relationship skills including with externalthird parties and key stakeholders – Understanding of service communications, letter production andbulk mailings – Understanding of digital developments in particular the shift toemail communications and paperless – Experience of preparing/overseeing business communications to ahigh standard

About Skipton Building Society

At Skipton Building Society we are not just another Financial Services Institution we are a mutual organisation, which means we are owned by our members and believe in placing them at the heart of everything we do. The same goes for our people. We can only be successful as a business if we have great people and we believe in treating people as individuals. Our values are Trust, Ownership and One Team which reflect the attitudes and way of working everyone here displays on a daily basis, and which are key to the delivery of the outstanding level of personal service we offer our customers.

We’re committed to creating a diverse and inclusive workplace where every colleague has an opportunity to fulfil their career potential. We respect and appreciate the value that our colleagues’ unique differences can bring and offer consideration for anyone seeking a more flexible work-life balance. If you have a need for flexibility then please let us know.

Why Work For Us

We’re committed to payingour people fairly for the role they undertake and provide a wide range ofbenefits to support our colleagues’ finances and wellbeing, including ourEmployee Assistance programme, the opportunity to buy extra holidays andshopping discount vouchers You’ll be able to shape your career within your team and can expect astructured learning and development programme where you’llbe valued recognisedand rewarded.

 More information on our benefits can be found here

Skipton are an equalopportunities employer and we welcome applications from all suitably skilled orqualified applicants, regardless of their race, sex, disability,religion/beliefs, sexual orientation or age