Overview


Location: Station Approach, Leatherhead, KT22 7SQ
Salary: Up to £55,000

Operations Manager

Up to £55,000

Every interaction is an opportunity to create a lasting impression, and we’re looking for a entrepreneurial Operations Manager who strives to exceed expectations at every turn.

Welcome to the heart of hospitality excellence! At BaxterStorey we take immense pride in delivering exceptional guest experiences and creating unforgettable moments. As a renowned pioneer in the hospitality industry, we are excited to welcome individuals who share our passion for providing genuine hospitality and impeccable service.

As a member of the BaxterStorey family, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and provide ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself.

WHAT WILL KEEP YOU BUSY:

Here at BaxterStorey We have an exciting opportunity for experienced and highly motivated Operations Manager to oversee and manage a portfolio of established and new clients based across the Sussex area up to Crawley – including Worthing, Dorking, Brighton, Leatherhead and Chitchester. Will be responsible for all aspects of catering operations, including planning, logistics, execution, and will require proven outstanding client relationship management. This is a high-pressure role that requires excellent communication and organizational skills, as well as a keen eye for detail.

  • Maximise performance of the team through positive and effective leadership, combined with support and coaching
  • To form and maintain a culture where individual and team development is encouraged, service standards are constantly reviewed and improved upon.
  • Achieve and improve all financial targets
  • Ensure all company and legislative Health & Safety requirements are achieved
  • Ensure security and safety of all staff, stock and client premises
  • An ability to innovate and delegate to implementation.
  • Strong communication and interpersonal skills and confident communicator with senior management and at board level.
  • Excellent commercial and strategic acumen with a strong and informed risk profile
  • The ability to be able to identify new opportunities and develop strategies for exploiting them
  • To deliver an excellent food offering which is continuously reviewed and challenged to make sure it meets customer expectations
  • Will use benchmarking to demonstrate superior performance throughout the operation, including continual improvement in all areas
  • To ensure budgets are achieved and exceeded at every opportunity

WHAT YOU BRING TO THE TABLE:

  • Possess great organisation skills, exceptional communication skills and a proactive attitude
  • Excellent understanding of report writing and financial management
  • Full of energy and ideas that you can bring to our sites and our teams encouraging them to be involved and motivated
  • Successful progressive background in catering, hospitality, retail at the relevant level
  • Excellent problem-solving skills and be able to devise and implement strategies to benefit both the company and the client.
  • Ability to display a real passion for food and customer service and be able to demonstrate your analytical approach to problem solving

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