Overview
Location: Bricket Road, St Albans, AL1
Salary: Up to £26,000 (Annual .)
Portico is defined by our unique culture – One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Portico are on the lookout for an organised and customer focused Receptionist (Welcome Host), for a multi-tenanted corporate building offering premium office space in the heart of St Albans.
The redevelopment of the building will incorporate an enhanced specification resulting in a high-quality and energy efficient building, encompassing national ambitions for sustainable development.
The overall aim of the Welcome Host is to play the central role in the community life and operations of the building, creating a positive impact on the working environment and visitor experience.
Working closely with other service providers, the Welcome Host will provide a warm welcome, customer focused assistance onsite and a fond farewell to create lasting memories for visitors & occupiers.
The Welcome Host will drive the visitor & occupier journey by implementing surprise and delight ideas to enhance the overall experience and organise different events, activities and initiatives to drive occupier engagement in the building.
They will have a fantastic knowledge of the building's operations and work closely with the client to innovate regularly. In addition to this, the Welcome Host supports the Facilities
Manager with occupier communications and other administrative tasks.
Shift pattern: 45 hours, 8am-6pm from Monday-Friday
Salary: £26,000
The successful candidate will have strong attention to detail and the natural initiative to take tasks on automatically. They must be a people person and show good levels of flexibility and adaptability to respond to differing client needs. Enthusiastic and motivated, the successful candidate will be the go-to person in the building and will need to focus on building strong and lasting relationships with the tenants.
Customer service experience is required for the role and experience of arranging events is a desirable.
This is a stand-alone reception role. So, the successful candidate must be comfortable to be the sole Portico team member on site, whilst being a part of a larger team within the portfolio.
