Overview
Regional Workplace and Facilities Management Leader – Belfast
About the job
Job summary
Discover a career in your hands at HMRC. Whether you’re seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.
https://youtu.be/957mQ7FB8nQ?si=cTadE8s_N-Nl9Mwd
We will be holding a Candidate Information Session regarding this opportunity on Tuesday 17th September at 17:30. The session will last around 1 hour, and you’ll have the opportunity to hear from the hiring manager and members of the team about the role and application process. To register to attend please click the link below and register.
https://forms.office.com/e/WdRs5bFN2C
In HMRC Estates we are a customer service focused organisation, existing to enable our business areas to perform at their best. We do this by providing working environments in which our customers want to work, enabling them in delivering their outputs efficiently, and by providing high quality and easy to use services. Our purpose is to provide HMRC with an estate which is the right size, and shape, to meet both the current and future need of our customers in HMRC’s business areas.
The Workplace Operations team has responsibility for the day-to-day operation of HMRC’s estate, including its regional centres, specialist and transitional sites and legacy buildings. We are here to ensure safe, secure and resilient accommodation is provided for all HMRC’s lines of business and wider Departmental Tenants. Take a look at the video link below to gain some insight into a day in the life of two of our core workplace operations roles from the perspective of our current team.
Discover more about the Workplace Operations team
Our operating model currently has three areas: North, Central and South. This is aligned to our area-based contracts for provision of facilities management services. From May-25 we will be migrating to a new area structure – North-West, South-West, North-East and South-East.
This change is part of the mobilisation of our new Next Generation Facilities Management contracts which will be organised on an East/West split. The role will be responsible for managing a mix of building types, including Regional Hubs, Specialist and Transitional sites and a range of our Front-Line Facilities (FLF) sites.
Job description
We are seeking to recruit into two of the four future areas – the North-West and the South-West. The post is being advertised nationally as successful candidates will be based out of their closest Regional Centre site, noting that there will be a requirement to travel to sites within your responsible area on a regular basis.
Within these areas, each building is the responsibility of a Head of Estates – a senior (Grade 7) role which provides an increased level of accountability and ensures that we can remain visible and responsive to our customers.
Each Head of Estates team has Facilities Management and Building Management leads, who ensure that all aspects of our buildings operate effectively and that our supply partners deliver their services to the high standards agreed.
Take a look at our building alignment additional information pack below for further details of the building mix in each command.
Please note:
Ahead of the Next Generation Facilities Management contract go-live date, successful candidates will be appointed into one of two interim roles:
1. Area lead for the current Central Region
2. Next Generation FM Contract Mobilisation Lead (W/Ops)
Both interim roles can also be based from the candidates closest regional centre location, noting there will be a requirement to travel regularly.
The purpose of this role is to manage and provide leadership and property technical guidance to the Grade 7 Heads of Estates within your defined region.
The Regional Teams have responsibility for the operation of Regional Centres as well as varying numbers of satellite sites which include Specialist and Transitional sites.
This role is responsible for ensuring that safe and secure accommodation is provided to all our customers, including other government department tenants. Accommodation and service provision should be addressed to specific Customer needs and should reflect those needs on a site-by-site basis but also in line with agreed Service Level Agreements and Key Performance Indicators.
Service provision should be constantly reassessed against Customer feedback. This delivery is underpinned by Area-based Hard and Soft FM contracts and a National Security contract.
Person specification
Responsibilities and Tasks:
Line management of the Grade 7 Heads of Estates within the allocated Area, with specific focus on leadership, performance management and the achievement of property qualifications required for each role within the Regional Team
Periodically review and develop team structures within each region in line with Estates organisation design principles, managing within FTE and budget allocations.
Engagement with stakeholders and initiatives at a national level and the cascade and implementation of agreed outputs at a regional level
Close liaison with other Area Heads to ensure consistency at a national level and the sharing of best practise.
Close liaison with Operational Contract Management & Support Services (OCM&SS) colleagues to ensure co-ordination between strategic and operational contract management.
Effective risk management including the monitoring and progression of actions arising from risk assessments across your region and pan Workplace Operations.
Achievement of all statutory compliance requirements across the teams collectively with each of the Heads of Estates in your region.
Definition, maintenance and testing of Business Continuity plans for all sites including the identification and remediation of physical asset resilience concerns.
Support HMRC Estate’s mobilisation and implementation of the next generation hard and soft facilities management contracts and continued transformation of HMRC Estates.
Support the Heads of Estate in the resolution of issues arising within the Regional estate including developing their technical understanding of how properties operate and run.
Provide assurance as required on the completion of specified tasks.
Maintain a safe working environment across all sites addressing all health and risks.
Attend all appropriate governance forums.
Support the principles of Customer Service Excellence.
Budgetary accountability and the management of allocations.
Leadership of People:
The post holder will lead a multi-disciplinary group of Estates teams and provide clear and effective leadership, develop the teams’ capability to a higher professional level and ensure succession planning and talent management, addressing under performance as necessary.
Line management of the Grade 7 Heads of Estates within the Area.
Lead on the recruitment and the selection of the team when required, to ensure the team are qualified and experienced.
Ensure the team is properly managed and their performance reviewed, and the team is developed in their roles.
Effective, timely communication across all the team.
Ensure effective communications across the whole of the Estates team.
Be responsible for driving continuous improvement and customer relationship management across the Estates team.
Essential Criteria:
Although this role will have overall management responsibility for a group of Estates Teams, comprised of members each of whom is a specialist in their field, the leadership and customer focus credentials of the post holder are equally important to a broad range of Estates and building-related experience.
Specifically, the post holder should be able to provide recent relevant experience in;
Strong leadership and people management, demonstration of strong customer relationship management dealing with a diverse range of challenging stakeholders at a senior level.
Conversant with operating Building Management and Environmental Management Systems.
A proven track record of operating at a strategic level delivering Estates Services across complex sites.
A proven track record of excellent financial management.
An experienced senior Estates professional with experience of managing a multi-disciplinary team.
Proven track record of analysing and resolving problems, developing opportunities and implementing innovate solutions/approaches.
Able to demonstrate personal self-development and development of team.
Demonstration of high performing team work, implementing initiatives and working on own judgement and decisions.
Qualifications and Memberships for this post:
This role is part of the Government Property Profession at the Senior Practitioner level. We are committed to the ongoing development of all property professionals and their ongoing CPD.
Find out more about the Government Property Profession:
https://youtu.be/OZBmbQIHsCM?si=ExmwZASOu4ZLrz1r
For this post the professional qualification standard is:
Chartered Member of Institute of Workplace and Facilities Management (CIWFM) – as a minimum.
Essential to develop towards:
Therefore, if not already held, you must be willing to obtain chartered member status within 18 months via either an experience assessment or Level 6 qualification routeway.
Behaviours
We’ll assess you against these behaviours during the selection process:
- Leadership
- Making Effective Decisions
- Managing a Quality Service
- Communicating and Influencing
Technical skills
We’ll assess you against these technical skills during the selection process:
- A career conversation based on your CV and previous experience and relevancy to the role will form part of the interview assessment, against which you will be scored as part of the Experience element of the Success Profiles framework.
Benefits
Alongside your salary of £66,957, HM Revenue and Customs contributes £19,397 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
- Pension – We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
- Family friendly policies.
- Personal support.
- Coaching and development.
To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.
How to Apply
As part of the application process, you will be asked to provide the following:
- A name-blind CV including your job history.
- A 750-word personal statement.
Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, referring to the essential criteria and person specification outlined in the advert.
Further details around what this will entail are listed on the application form.
Sift
At sift your CV, and your Personal Statement will be assessed together as part of the experience element of the Success Profiles framework, with the successful candidates being invited to interview.
We may also raise the score required at any stage of the process if we receive a high number of applications.
Interview
During the panel interview, we will assess using a blended model, you will be asked a series of behaviour-based questions to explore in detail what you are capable of, and you will be asked strength-based questions to also explore what you enjoy and your motivations relevant to the job role.
The behaviour areas we will test at interview are:
- Leadership
- Making Effective Decisions
- Managing A Quality Service
- Communicating and Influencing
This is an example of a strengths-based question:
“It is often said that the customer’s needs should come first. To what extent do you agree or disagree with this statement?”
There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.
The Technical presentation will involve a career conversation based on your CV and previous experience and relevancy to the role will form part of the interview assessment, against which you will be scored as part of the Experience element of the Success Profiles framework
Interviews will take place face to face. Sift and interview dates to be confirmed.
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days(Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake, please contact us via: ubsrecruitmentexcellence@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – 368466 & vacancy closing date 22/09/2024′
To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.
Reserve List
A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.
Merit List
After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.
Criminal Record Check
Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
Reasonable Adjustments
We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
If you need a change to be made so that you can make your application, you should:
- Contact the UBS Recruitment Excellence Team via ubsrecruitmentexcellence@hmrc.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
Additional Security Information
Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.
Important information for existing HMRC contractual homeworkers:
Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.
Terms and Conditions
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.
HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.
Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.
Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.
Questions relating to an individual application must be emailed as detailed later in this advert.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
New entrants will join on the minimum of the pay band.
If you experience accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).
See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
