Salary: £22183 – £27741

Shift hours: Full Time

The Housing and Homelessness Service is a very busy environment  and faces several challenges to meet the housing needs of citizens of Coventry.  The team have grown significantly during the last 12 months and this reflects the fact that Housing & Homelessness are now a key council priority.  

The team are responsible for the delivery of the following service functions: 

  • Provision of the statutory homeless service 

  • Provision of temporary accommodation 

  • Management of the housing register 

  • Co-ordination of support to citizens rough sleeping 

  • Commissioning of homeless services, and  

  • Responsibility for housing strategy  

The Council has a strategic vision that is clearly set out in both the Housing & Homelessness and the Rough Sleeping Strategies which were both approved in 2019. 

By becoming part of an expanding team who are focused on preventing households from becoming homeless as well as providing tailored support and interventions when someone does become homeless this is a fantastic opportunity to make a real difference to some of the most vulnerable people in our city. 

Our Values

It’s great to know that you are interested in working with us at Coventry City Council. As a prospective employee, it is important that everyone who works for us is committed to our One Coventry values and shares our commitment to becoming a more diverse and inclusive organisation. 


Our Values are:

What is the job role?

Do you want an exciting challenge here in Coventry?

Thanks to “Everyone In” we successfully accommodated the majority of people rough sleeping in Coventry and provided support to those who chose to remain on the streets – however the hard work does not stop there.  We need to be able to ensure people are equipped to maintain their  accommodation  as well as continuing  to seek out and develop new and innovative  ways to increase the housing  option for those  with complex needs, who are homeless and for those leaving prison with a history of rough sleeping or homelessness.

We are recruiting to a number of new posts:

  • Outreach Support Workers to support rough sleepers into specialist accommodation and to move them onto permanent accommodation 
  • Outreach Support Workers for those with a history of offending and homelessness who are at risk of rough sleeping to support them accessing and maintaining properties in the private rented sector
  • Outreach Navigator supporting complex women rough sleepers into accommodation
  • Outreach Support Workers enable and encourage individuals with a history of homelessness and/or complex needs to access infectious disease screening and commence and complete treatment

These roles will be part of our wider rough sleeping services and play an integral part in the delivery of the city’s rough sleeping strategy and action plan.  It’s an exciting time to join the team and we are looking for enthusiastic, motivated people who can be flexible and innovative in their approach to working with hard to reach and complex people.

For further information please contact Sophie.hall@coventry.gov.uk

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

Who are we looking for?

To be successful in this role you need to have:

  • Knowledge and understanding of the issues faced by homeless people, including adults with multiple complex needs and/or no recourse to public funds
  • Excellent negotiating and advocacy skills
  • Able to deal positively with conflict and conflicting demands, and work to avoid situations escalating.
  • Experience in working with either rough sleepers, hard to reach groups and/or those with multiple and complex needs
  • Experience of carrying out needs and risk assessments

Please indicate on your application order of preference of the roles you are applying for.

For full details on the application process please read the attached document on our jobs page labelled ‘Coventry City Council Application Process’

Interview dates: 22nd and 23rd July 2021

Introduction to Coventry City Council

Coventry is a lively, multicultural city, which embraces old and new. Around the modern city centre there are traces of history everywhere – in the old city walls, the timber-framed buildings and the reconstructed medieval Spon Street. But Coventry has always had an eye on the future, and is now firmly focused on regenerating and re-inventing itself to meet the challenges of the 21st Century. With major developments and new projects taking place right across the city, Coventry City Council is the place to be!

There’s a huge buzz about the city – Coventry ranks as the 8th best city to live, work and do business in the UK, and is the UK City of Culture 2021 ! We believe this will help put Coventry on the map for all the right reasons. You can feel the sense of local pride throughout the city as we build towards this momentous year. It also offers a unique, once-in-a-lifetime opportunity to those joining us to play their part in it.

We genuinely believe that Coventry City Council is a special place. You will be joining Coventry City Council during an exciting time to become part of a team that contribute to achieving our visions for the city. We have made our council a place where we look after our people, making sure you’re happy in your work and given everything you need to succeed. We’ve created friendly, welcoming workplaces where everyone is working towards the same cause, providing the best possible services for the city of Coventry.

As a council with improvement at its heart, we’re committed to making life better for the people who live and work in Coventry. We’re equally concerned with the quality of life enjoyed by our people, so by joining us, you won’t just be helping the community, you’ll be helping yourself too.

Not only do you get to work alongside great people that are helping to improve services for our community we offer great benefits too! For your valued contribution we will provide a fantastic benefits package including;

  • Flexible working arrangements
  • Generous annual leave allowance starting at 27 days and rising to 32 days
  • Pay progression through multiple increments
  • Outstanding local government pension scheme
  • Learning & Development with access to certified courses.
  • Access to an award winning Occupational Health Team
  • Vibrant employee networks 

Reference: VPAC8AF598

Location: Birmingham, B4 6NQ