Overview
Position Title: Sales Support Co-Ordinator
Department: Sales
Reporting To: Sales Support & CRM Manager
Based: Watford, UK
Role Overview:
To provide administrative support with the annual RFP Process and Sales Support Tools. To comanage
the RFP Process from beginning to end which will involve building collaborative
relationships with internal and external customers, being responsible for updating and maintaining
content management tools and loading hotel rates in a timely manner. Part of the Sales Support Hub
you will also be trained on other Sales Support Tools.
Job Responsibilities / Main Duties:
• Own and manage in partnership with the National Sales and Database team the annual RFP
Process to ensure an efficient and well communicated process
• Serve as the lead point of contact for all RFP submissions and ensure the timely and
successful delivery of our solutions according to customer needs and objectives
• Ensure National/Global rates are loaded, tested and bookable on all Distribution Channels
• To develop and maintain productive, service focused relationships with external and internal
customers, representing the company and becoming a known point of contact
• Updating and maintaining Content Management Tools
• To provide accurate, up to date information to appropriate internal contacts, responding to
requests in a timely manner
• Where appropriate, identify new sales opportunities
• To assist with the general administrative housekeeping and maintenance of accurate client
data, preparing and presenting reports to agreed deadlines where appropriate
• To develop and utilise a working knowledge of Leonardo Hotels UK and Ireland sales team
members, their accounts and territories in which they operate
• To develop and maintain working knowledge of Leonardo Hotels products and services and
keeping abreast of industry changes
Requirements for the Role:
Essential
Team Player
Plans, organises and uses a systematic approach to get things done
Manages time and resources effectively
Prioritises actions and manages tasks through to completion in a timely manner
Strong problem solving skills
Process driven with the ability to co-ordinate large amounts of data
Strong knowledge of Microsoft Office software in particular Excel
Develops positive working relationships at all levels
Communicates openly and clearly both verbally and in writing
Continues to be productive in changing and challenging circumstances
Acts quickly and positively to new situations
Desirable
Previous hospitality experience
Knowledge of Opera PMS systems to include Sales & Catering
Understanding of all booking distribution channels
Salesforce CRM experience
