Overview

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.   

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. 

JOB PURPOSE

We are currently looking for a Senior Cashier to join our store in Regent Street on a full-time basis.

Burberry's retail teams are populated with some of the industry's most committed, passionate and inspiring people and our stores represent everything we stand for – world-class service, brand quality, superb merchandising and knowledgeable associates to provide the perfect luxury Burberry experience for every customer.

RESPONSIBILITIES

• To understand and effectively follow all point of sale procedures e.g. Global Refund, VAT procedures, Customer Compliance, Till procedures (cash handling, credit authorisation, acceptance of cheques, exchanges) etc. 
• To understand Cashier’s role and effectively support the team, coaching and guiding cashiers to perform their job at the best of their possibilities. 
• To ensure that the shop floor is supported with adequate coverage of cashiers at all times, planning daily floor plans (zoning and breaks) and reviewing cashiers’ position and task assignment on the go to react to the business’ needs. 
• To ensure that all daily and weekly tasks in Cash Office are delivered punctually and accurately. To proactively propose and facilitate any change in procedures required to adapt to new business’ needs. 
• To plan, partnering with Administration manager and any other relevant managers, communication and training initiatives to address common issues related to cash and till procedures or any other behaviour having an impact on Cash Office operations. 
• To coordinate till and key controls training for new starters, employees and managers.
• To overview Till Investigations, partnering with relevant managers to ensure that are performed in a timely manner. 
• To be perceptive to business needs’ ensuring that you manage the Cashiers’ team helping to drive the customer experience.
• To ensure that you are always up to date with company communication both internally and externally including new initiatives and products, promotional activity, brand features in the press, etc.
• To ensure procedures including operational and security procedures are followed 
• To lead by example, demonstrating a thorough understanding of Burberry behaviours and knowledge of company and service policies, to provide customers with a consistent and global experience.
• Use best judgment to make decisions as necessary in absence of Management 
• Provide Administration Manager and Cash Office Supervisor  with observational feedback regarding cashiers and proactively propose initiative to coach, reward and motivate the team   
 

PERSONAL PROFILE

• Experience of retail cashiering and cash office functions desired 
• Experience in supervising successfully people desired 
• Proven passion for Customer Experience 
• IT literate, with knowledge of Word and Excel 
• Passion for technology with a proven ability to embrace new tools and solution.
• Professional manners 
• A positive can-do attitude, with the ability to see opportunities to issues
• Great attention to detail and accuracy 
• Honest and reliable
• Flexible and adaptable to the needs of the business 

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

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