Location: Various Stores across Surrey 

Contracted Hours Available: up to 42.5 hours per week 

Please note: This is not a live vacancy but a talent pool for future roles 

Store Managers are responsible for the success and profitability of our stores. Working on a busy shop floor, our SM’s take responsibility of store colleagues, ensuring they provide great customer service and that all customers feel welcomed ad supported.

  • Monitoring financial performance of the store through analysis of sales, cash and stock data to support commercial decision making.
  • Accountable and responsible for the day-to-day operation of the store;
  • Ensuring that all planned corporate activity is delivered on time and to Company standards;
  • Communicating effectively and regularly with all of the team to keep them informed and updated;
  • Managing the performance of all store colleagues – good and bad;
  • Driving a culture of excellent customer service that ensures each customer celebrates all their life moments at Card Factory;
  • Promoting a work environment where all store colleagues feel positively engaged with working for Card Factory;
  • Recruiting, developing and retaining store colleagues that reflect Card Factory values and behaviours;
  • Managing sales vs store budgets by making the right and commercial decisions;
  • Knowing where to find information, understanding it and analysing it to help you effectively manage your stores performance;
  • Delivering and maintaining excellent standards in the front and back of house;
  • Ensuring store colleagues comply with all Company Policies and Procedures;
  • Driving compliance on BOB (communications platform) and the completion of all administration tasks;
  • Positively managing customer queries and complaints to drive customer loyalty;
  • Ensuring the effective management of stock and auto-replenishment;
  • Maximising profitability and setting/meeting sales targets, including motivating store colleagues to meet or exceed these targets;
  • Recognising a good job;
  • Ensuring compliance with health and safety legislation;
  • Building strong relationships with the Support Centre to effectively deal with matters promptly;
  • Using of the online rota system to ensure the store has the right people in the right place at the right time being mindful of the hours’ budget;
  • Ensure all colleagues understand what is expected of them and how they contribute to the success of the store;

•      Enthusiasm;

•      Can do attitude;

•      Commercial awareness;

•      Proficient IT skills;

•      Numerical skills;

•      Verbal and written communication skills;

•      Team working skills;

•      Organisational skills;

•      Resourcefulness;

•      Confidence.

£9.91 an hour + Bonus