Street Works Team Leader, Derby

Overview

Street Works Team Leader – Full Time

About us

We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses.

National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.

Job Introduction

Reporting into the Street Works Policy Manager and showcasing your in-depth knowledge of the streets works legislation, you will act as a focal point for guidance for the team.

You will maintain the highest levels of professionalism and customer service and be flexible and willing to ensure the team provide the services needed to support the operational business.

As part of our hybrid working approach this role offers a mix of office and home working. Hybrid working will be considered once your initial training is complete and subject to business need.

The role will have an element of travel to other sites for meetings and therefore a driving licence is needed. 

Depending on experience, you may initially be appointed at a lower salary until all relevant courses and training are complete.

Main Responsibilities

• Day to day management of the Street Works team to ensure all their main duties and responsibilities are observed providing a professional administration support service to the operational business.
• Under the direction and guidance of the Street Works Policy Manager manage the quality and productivity of the Street Works team; setting targets, monitoring own and team’s performance with regular performance reviews; ensuring high standards of work and developing and coaching staff as needed.
• Manage the team with regard sickness, hybrid working and annual leave requests to ensure smooth running of the team.
• Ensure all street works charges are recorded, processed and recharged promptly by the team.
• Provide expert guidance on street works matters within the team, the wider business and externally as required.
• Work with the Street Works Policy Manager and with the other Street Works Team Leaders to continually improve working methods and processes, including system or legislative changes.
• Provide timely and accurate reporting around the street works performance of the operational business and contractors.
• Represent the street works team at internal meetings, either virtually or in person, across the business
• Represent the business at external meetings and events with Highway Authorities and other stakeholders, either virtually or in person.
• Working with the Street Works Policy Manager, prepare and deliver training and briefings to the Street Works team and the operational business, either virtually or in person
• Assist, where needed, in more complex work activities and play an active part in ensuring queries are resolved quickly and professionally.
• Providing cover for the Street Works Policy Manager when required.
• Be prepared to travel to internal and external venues to meet with stakeholders as required.

The Ideal Candidate

The ideal candidate for this role will have experience of working within the Street Works environment and have an in-depth knowledge of street works legislation and systems relevant to geographical location within England/Wales. Managerial experience will be beneficial.

You’ll also:

• Be an excellent communicator with the ability to build the trust of key stakeholders
• Have a good understanding of how a diverse workforce will contribute to the future success of the business. 
• Show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency.
• Be able to prioritise and organise your own busy workload, plan ahead with a proactive “can do” attitude, whilst showcasing excellent attention to detail.
• Have a good general knowledge of Microsoft Office, specifically Word, Excel, PowerPoint, Outlook.
• Take responsibility for our own learning and development and for reaching your potential.
• Be ambitious and strive to be even better.

National Grid Electricity Distribution is committed to safeguarding the interests of the Company, colleagues and customers. This role is subject to a satisfactory Barring Service, (DBS) check, depending on the role different levels of screening and vetting are required. Some roles require a triannual check. #LI-SC1 

About the Company

If this is your opportunity to join us, you’ll find we offer a supportive, rewarding and friendly working environment where you’ll be empowered to build a career. Along the way, you’ll be invested in, be enabled by the latest technology and find that we’re always interested in evolving our systems and processes so that we get even better, every day.

In return, you’ll enjoy a package of benefits designed to reward your hard work and incentivise your ambition. In addition to your competitive salary, we offer a competitive contributory pension scheme where the company will double match your pension contributions up to a maximum company contribution of 10%. You will also have access, subject to eligibility criteria, to join our annual Share Save plan.

You will receive a generous annual leave entitlement on joining, starting at 26 days rising to 28 days following 10 years’ service, plus 8 bank holidays. In addition, you will be able to access support via our Employee Assistance Programme, including musculoskeletal and physiotherapy services.

Additional Application Information

Recruitment correspondence is usually sent by email, so please do check your email account including spam/junk folders regularly after the closing date.

To enhance your candidate experience, we recommend using Google Chrome to complete your online application. Should you have any questions regarding this or require additional support to complete your online application, please contact us.

We reserve the right to close the vacancy early should sufficient numbers of suitable applications be received. We recommend that you submit your application as soon as possible.