Team Support Administrator – Primary System Design x 2 – Full Time

About us

National Grid Electricity Distribution is the new name for Western Power Distribution. This is a very exciting time to be part of the largest UK electricity transmission and distribution business. We’ve changed our name, but our people and focus on providing great service to customers remains unchanged. We connect 8 million customers across the Midlands, South West England and South Wales and serve a population of over 18 million people. We do this whilst maintaining safety, reliability and excellent customer service.

National Grid employs over 29,000 people worldwide. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources which are renewable, low carbon, and improve efficiency to meet demand.

We are an equal opportunities employer. Our desire is to bring in more employees from diverse backgrounds to build further on our inclusive culture. We value and celebrate individual difference and we believe that an inclusive culture will help the business grow as a positive, strong and innovative company.

Job Introduction

An opportunity has arisen for 2 Team Supports within the Primary System Design team based at Tipton. 

The Primary System Design team is responsible for the design of the 33kV, 66kV and 132kV distribution network throughout National Grid Electricity Distribution (NGED) and for the provision of technical support to Network Services and other teams within NGED.

As a Team Support you will be responsible for providing administrative support to all members of the PSD West Midlands Team and for communicating directly with various internal and external stakeholders including customer’s applying to connect to the NGED network.

*Please note the successful candidate may initially be appointed at a lower salary until all relevant courses and training are complete.

If you are offered a position, you will be required to successfully complete a basic DBS check that shows any unspent convictions or conditional cautions.

As an equal opportunities employer who is committed to Diversity, Equity and Inclusion, we celebrate individual difference and are actively bringing in more employees from diverse backgrounds to build on our inclusive culture. We anonymise all jobs in our recruitment system, so we can eliminate unconscious bias and be a workplace that reflects the community we serve.

Hiring managers only have access to necessary information after shortlisting has taken place and before interview so they can prepare.

Main Responsibilities

To provide administration support to the Primary Systems Design teams in the West Midlands


  • Process new connection offer enquiries on Crown advising the customer of reference numbers/ dates / missing information, update the Connections spreadsheet and create folders on the PSD network drive.
  • Manage the PSD team Inbox for new connection requests, Approval to Quotes, Offers and Scheme Acceptances
  • Manage team activity prompts within Crown
  • Produce documentation for schemes , Novation Agreements and MPAN’s
  • Handle internal and external queries from customers re new applications and ongoing schemes
  • Raise External Billing requests (Invoices / Credit Notes / Refunds) for accepted schemes
  • Liaise with Credit Control regarding outstanding invoices
  • Process external invoices on E5
  • Close enquiries down and manage the internal filing system for open and closed connection and reinforcement schemes
  • Provide administration support to the Team Manager and the team, i.e., arranging meetings, catering, hire cars, travel and accommodation.
  • Monitor team authorisations, PPE and annual leave.
  • Order PPE using E5 and via IR direct order. 
  • Assist with Statement of Works enquiries i.e. issuing letters and raising invoices.
  • Assist with producing CCP settings for local teams.


The Ideal Candidate

You must be able to communicate effectively both verbally, and in writing, with customers and other team members and must be able to represent the company positively at all times.

You must be reliable, well organised and be able to work as part of a team and you must be able to work using your own initiative. Possession of basic keyboard skills is essential, and knowledge of applications including PowerOn, EMU, E5 and CROWN is desirable.

Candidates are required to have A*-C grade in GCSE Maths and English or a Functional Skills Level 2 qualification in both subjects.

About the Company

If this is your opportunity to join us, you’ll find we offer a supportive, rewarding and friendly working environment where you’ll be empowered to build a career. Along the way, you’ll be invested in, be enabled by the latest technology and find that we’re always interested in evolving our systems and processes so that we get even better, every day.

In return, you’ll enjoy a package of benefits designed to reward your hard work and incentivise your ambition. In addition to your competitive salary, we offer a competitive contributory pension scheme where the company will double match your pension contributions up to a maximum company contribution of 10%. You will also have access, subject to eligibility criteria, to join our annual Share Save plan.

You will receive a generous annual leave entitlement on joining, starting at 26 days rising to 28 days following 10 years’ service, plus 8 bank holidays. In addition, you will be able to access support via our Employee Assistance Programme, including musculoskeletal and physiotherapy services.

Additional Application Information

Recruitment correspondence is usually sent by email, so please do check your email account including spam/junk folders regularly after the closing date.

To enhance your candidate experience, we recommend using Google Chrome to complete your online application. Should you have any questions regarding this or require additional support to complete your online application, please contact us.

We reserve the right to close the vacancy early should sufficient numbers of suitable applications be received. We recommend that you submit your application as soon as possible.

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