What you’ll be doing

We have an exciting opportunity for an enthusiastic and detail-oriented individual to join our Group Sales Operations department as Trade Operations Manager.

Reporting to the Director of Sales Operations and Process, this pivotal role works across nine Hachette publishing divisions providing a vital link between UK sales, group inventory and distribution.  You’ll be managing UK Key Account orders for all trade divisions, ensuring orders are delivered in timely, cost-effective and efficient manner. 

Responsibilities include, but not limited to:

  • Line managing two executives who cover a wide number of sales operations tasks and roles.
  • Overseeing the inputting and processing of UK key account trade orders ensuring they are instructed and invoiced by the team in a timely manner.
  • Ensuring order quantities and volumes are agreed and processed in line with stakeholder decisions and agreements.
  • Providing day-to-day direction, workflow management and support to the team, acting as a point of escalation when required.
  • Driving continuous improvement across the team, reviewing and updating departmental procedures and effective monitoring of workflow.
  • Participating in Hachette-wide operational projects representing Sales Operations.

Who we are looking for

We are looking for a highly motivated individual to join the fast-paced central Sales Operations team.

This is a great opportunity to join a team, new to the business, and be part of setting up and refining key operational processes across multiple divisions, integral to the smooth running of sales and operations across the group.

Demonstrable experience in these areas are key:

  • A relevant background in Sales Operations in a publishing or retail environment.  Publishing experience is not essential to the role but is advantageous. 
  • Leadership, people-management or substantial supervisory experience with a particular emphasis on support, motivation and development.  
  • Sound judgement, authority, and credibility with the ability to establish strong rapport across all levels of stakeholder both internally and externally.
  • Excellent problem-solving skills and the ability to prioritise shifting workloads in a changing or evolving environment.
  • Comfortable working with a wide range of stakeholders, able to communicate and explain decisions clearly and succinctly.

What we offer

Our staff are our greatest asset and our benefits reflect this. In addition to 28 days annual leave days per year + bank holidays, we have an extensive list of benefits that include: a wide-ranging training library, development programmes including mentoring, Cycle to Work vouchers, Private Medical Insurance, eye care vouchers, up to 70% off book purchases, a charity book shelf, 2 community days per year, many employee networks to join, summer hours (finishing at 1pm on Fridays during the summer months!), season ticket loans, rent deposit loans, generous pension schemes and much more!

The role will be based at our London office, Carmelite House, with a blend of in-office (3 days) and homeworking (2 days) per week.

Who we are and what we do

Integral to driving revenue and ultimately profitability across the group, the Sales Operations department works with Dialogue Books, Hachette Children’s Group, Headline, Hodder & Stoughton, John Murray Press, Little, Brown Book Group, Octopus, Orion and Quercus to deliver efficient and effective operational support to colleagues across the divisions.

The Central Sales Operations team of 12 have a wide variety of roles and responsibilities across divisions where we provide operational support across three distinct workstreams, Process, Product and Trade operations.  The department manages everything from Promotional spend and set up of promotional discount to the management of Key Account orders in close liaison with sales and inventory stakeholders across the business. 

Our Commitment

Hachette employs people on the basis of their abilities. We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds.

If you are shortlisted and need us to make any adjustments to help you attend for interview, please let us know.

The Book Trade Charity offers financial support to people looking to enter the book trade but who may struggle to afford the costs of attending interviews and undertaking junior roles. For more information visit www.booktradeentrysupport.org


£30,000 – £40,000, dependent on experience (+bonus + benefits)

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