A typical day working as a Trainee Customer Services Coordinator at Tarmac will mean you get to work as part of a team who are responsible for ensuring our customers orders are processed and their queries resolved. You will be a vital part of this team helping to provide the best experience for our customers and smash our sales targets!
Activities may include:
Order processing. Using the telephone and IT systems to input orders from customers.
Regular communication with other areas of our business such as the Transport and Operations Teams to understand any issues affecting orders.
Dealing with queries affecting customer orders. Your role would be to keep customers aware and informed.
Working collaboratively with the team to build a culture of continuous improvement in our customer service experience. Think teamwork and communication to positively influence how we do what we do!
Taking pride in all work completed and being determined to succeed!
While learning in your day-to-day role, you will complete the Level 3 Customer Service Specialist qualification, providing you with knowledge and skills to support you in your exciting career. Further details of the qualification can be found here:
Our people come from a variety of different backgrounds. The following transferable skills and qualifications are beneficial in this role:
- GCSEs (or equivalent), A-C or numbered equivalent (9-4) including English and Maths.
Enthusiastic about starting a career in sales .
Be motivated and take pride in doing a good job.
Good listening and communication skills .
A team player.
Willing to learn and develop.
Location: Norwich, Norfolk, England
Job Reference: tarmac/TP/109/2322