Overview
Job Title: Customer Services Key Account Manager
Salary: $63,100 per annum
Location: New York/Hybrid
Contract: Permanent/Full Time
This is an exciting opportunity for a Key Account Manager to join a passionate Customer Services team providing a concierge level of service for our customers and become a significant factor in generating customer advocacy.
We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
About the role
In this role, you will proactively manage customer accounts, anticipate demand, and coordinate with internal teams to handle orders and requests. You will monitor incoming customer requests, take ownership, and ensure prompt resolution of any…
