Overview
Customer Assistant – Jaeger Fashion – Bristol Cabot Circus – Bristol, Bristol
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
All the details
Work Pattern
Week 1
Sunday: 11:00-16:00
Monday: 11:00-16:00
Thursday: 11:00-16:00
Saturday: 11:00-16:00
Week 2
Sunday: 11:00-16:00
Thursday 11:00-16:00
Friday: 11:00-16:00
Saturday: 11:00-16:00
Join our team at M&S as a Customer Assistant in our Jaeger Fashion section, where you’ll become a champion of our stylish products, on-trend designs, and exceptional customer service. We’re looking for passionate and fashion-forward individuals who are excited to dress the nation.
You’ll be a brand ambassador who’s ready to recommend our newest fashion items. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
· At M&S, our customers don’t wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day. · Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
· Efficiency and effectiveness are key aspects of your role ensuring that our customers don’t wait and enjoy every experience in our store. You’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
· Being a team player is crucial. You’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
· Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
About the Role
As a Jaeger Fashion Sales Associate, you’ll play a key part in creating an inspiring and welcoming shopping experience. You’ll support customers in finding pieces they love, offer styling and outfitting advice, and ensure the Jaeger department always looks its best. Combining the “Art of Selling” with your comprehensive product knowledge, this tailored service approach leads to achieving sales targets as well as repeat customer visits.
The day-to-day will include:
- Delivering outstanding customer service with a personal touch
- Assisting shoppers with product selection, styling tips and outfitting Maintaining a clean, organized, and visually appealing sales floor
- Handling transactions accurately and efficiently supporting inventory processes, restocking, store merchandising
About our colleague
- They will need to be a professional with a strong foundation in retail and have best in class experience in providing a memorable service to our customers
- They will be dedicated and disciplined in their work, and be a leading example or setting the standards.
- They will be ambitious and excited for the challenge of beating your sales budgets, striving to achieve the M&S missions, whilst continually learning and developing to achieve more. High standards will set them apart, taking pride in their appearance, punctuality and adherence to Jaeger/M&S policies
- They will be approachable, stylish, and genuinely enjoy helping others to look and feel great.
- They thrive in a fast-paced retail environment and are confident with product knowledge and appreciate quality craftmanship.
Ideally, they will have
- Previous premium retail or fashion sales experience (preferred, not essential)
- A passion for fashion and a strong sense of personal style
- Natural curiosity of latest fashion trends and designers
- Excellent communication and interpersonal skills
- A proactive and customer-focused attitude
- Ability to connect with a diverse range of customers
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
· Serve our customers efficiently, both on the shop floor and at service points
· Keep the store clean and tidy, ensuring that our shelves are always stocked with product
· Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
· Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
· Build expert product knowledge to sell and recommend our products and services
· We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
· High levels of customer service
· Committed to delivering excellent work with great attention to detail
· Open to and acts upon feedback, asking for this regularly
· Takes accountability for planning and managing own workload efficiently
· Strong communication skills
· Adaptable to changing situations
· Builds positive relationships by being a good listener
· Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
