Overview
Commercial Manager – Covering Bristol, Bath, South West and Mid Wales – Cardiff
As an experienced Commercial Manager, you will lead a team to achieve commercial targets in support of the Business Unit commercial strategy.
Your remit will be to coach the team to maximise performance, drive strong customer engagement and deliver an excellent customer experience.
Role Details:
• Annual salary up to £48,000 – £54,000 – dependent on skills and experience.
• Role based: Coaster Place, Cardiff, CF10 4XZ – Travelling Weekly
• Uncapped Commission
• Contract type: Permanent
• Company Car
• Eligible for Private Medical Scheme
• Annual leave of 25 days per annum plus bank holidays and opportunity to buy an additional 5 days each year.
In this role you will be required to:
• Collaborate with wider teams to deliver excellent customer service and product quality from order win through the entire customer journey, ensuring a seamless and high-quality customer experience.
• Maintain strong internal relationships and deliver outstanding customer service.
• Promptly resolve any service issues that could impact customer satisfaction, escalating when necessary.
• Coach team members to win new business, grow existing customer accounts and maintain a strong pipeline with high conversion rates.
• Develop team members by ensuring they have the skills required to perform their duties and providing targeted coaching to maximise individual and team performance.
• Hold regular conversations with individuals and teams to set clear expectations, promote accountability and sustain high performance standards.
• Identify and implement commercial improvements that increase efficiency, enhance competitiveness and elevate the customer experience.
• Ensure compliance with company policies, governance standards and all legal and regulatory requirements.
Our Ideal Candidate
• Minimum GCSE (or equivalent), including maths and English.
• Experience of managing and developing commercial teams.
• Background in B2B sales with a track record of delivering results.
• Experienced in selling and a confident negotiator with good influencing skills.
• Demonstrated the ability to manage a wide customer account base effectively.
• Demonstrated ability to identify and convert new business opportunities.
• Commercially aware, keeping up-to-date with competitor activities and market trends.
• Track record of delivering efficiency improvements.
• Proficient in using Microsoft Office including MS Excel, Word and PowerPoint.
Even if you do not match all our ‘ideal’ criteria we would still be very keen to receive your CV as we love developing our people and may feel that you could be developed into this role.
NOTE: If we receive a high volume of applications for a role, we reserve the right to close a vacancy earlier than scheduled.
Benefits & Opportunities
• A range of dedicated health and wellbeing services
• Cycle to Work Scheme
• Employee Benefits Program (Discounts at 100s of shops, gyms, restaurants and even holidays!)
• Learning & development opportunities and resources
• Opportunity for career progression
• A chance to give back to your community with an annual volunteering day
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
