Overview
Head of Student Coaching and Advising – Strand, London, WC2R 2LS
About us:
Our mission is to provide transformative, high-quality digital education, so students can learn, wherever they are.
We collaborate with academics and professional services staff across the university, and with our external partners, to design, develop and deliver a wide range of educational programmes. Our learners study with us from across the world, choosing when and where they study, working around their schedules.
We are a dynamic team with ambitious growth targets in a priority area of development for King’s: online distance education. We proudly foster a supportive culture and community which prioritises both individual and collective wellbeing.
Employee support at King’s includes flexible working arrangements, paid maternity/shared parental leave, menopausal support, an active wellbeing programme, training and development opportunities and much more. All of our staff benefit from a generous pension contribution as well.
As part of King’s hybrid working, all team members can work remotely for part of the week if they wish.
Join us as we open futures and unlock potential.
About the role:
King’s Digital is seeking a dynamic and visionary Head of Student Coaching and Advising to lead our dedicated Coaching and Advising Team, supporting a global community of online students.
In this pivotal role, you’ll provide strategic leadership to ensure a world-class, personalised student journey across a large student-facing service operating at scale. With a strong focus on collaboration, you’ll work closely with internal and external stakeholders to shape policies and practices that reflect the evolving needs of online learners.
As a senior leader, you’ll foster a high-performing, inclusive team culture rooted in trust, transparency, and continuous improvement. This is a team that is growing and you’ll need to inspire excellence, drive data-informed decision-making, and ensure that every student feels supported, heard, and valued throughout their academic journey, and that staff are motivated, productive and supported in their roles.
You’ll lead the service in a way that reflects high standards of customer service and student experience, setting a clear vision for student coaching, advising and information-provision, so that the service remains human-centred whilst being delivered at scale.
This is a full-time post (35 hours per week), and you will be offered an indefinite contract.
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
