Overview
Care and Support Team Manager – Wandsworth, SW17 8TY
Care & Support Team Manager
Wandsworth
Fixed Term (6 Months)
Lead Services That Change Lives
Are you an experienced operational leader with a passion for delivering outstanding services to vulnerable people? Do you thrive in a fast-paced environment where you can inspire teams, drive performance, and make a real difference to customers’ lives?
We are looking for an Care & Support Team Manager to lead a portfolio of care and support services across a designated geographical area, ensuring the delivery of safe, effective, person-centred services that achieve excellent outcomes for customers.
This is a rewarding opportunity to join a values-driven organisation where customer wellbeing, service excellence, and continuous improvement are at the heart of everything we do.
What You’ll Be Doing
As Area Manager, you will:
Lead and manage multiple services across a geographical area, ensuring high-quality service delivery and operational excellence.
Ensure compliance with contractual, regulatory, safeguarding, and organisational requirements.
Develop and deliver service plans that demonstrate high-quality outcomes and continuous improvement.
Manage and develop Service Managers and frontline teams, creating a high-performing culture focused on customer outcomes.
Drive customer engagement and co-production, ensuring customers help shape the services they receive.
Build and maintain strong relationships with stakeholders, commissioners, partner agencies, and local communities.
Monitor performance, quality, risk, customer satisfaction, and financial targets, taking action where required.
Manage service budgets and resources effectively to ensure commercial viability and value for money.
Promote innovation, problem-solving, and a coaching culture across services.
Support the organisation’s vision, values, and reputation through exceptional leadership and service delivery.
About You
We’re looking for a confident and compassionate leader who can inspire teams and deliver results.
You will have:
Experience managing multiple care, support, housing, or community-based services.
Strong people management and performance management experience.
Experience working with vulnerable adults and/or other customer groups requiring support.
Knowledge of safeguarding, health and safety, and relevant legislation.
Experience managing budgets and delivering financial performance.
Excellent stakeholder engagement and partnership-working skills.
Experience developing support plans, risk assessments, and customer-focused services.
Strong organisational skills with the ability to prioritise competing demands.
Good IT skills and experience maintaining accurate records and reports.
A commitment to delivering excellent customer service and achieving high levels of customer satisfaction.
What You’ll Bring
Outstanding communication and leadership skills.
The ability to motivate, coach, and develop teams.
A proactive and solutions-focused approach.
Strong commercial awareness alongside a passion for supporting people.
Commitment to diversity, inclusion, safeguarding, and continuous improvement.
Why Join Us?
✅ Competitive salary and benefits package✅ Career development and learning opportunities✅ Meaningful work that positively impacts people’s lives✅ Supportive and collaborative culture✅ Opportunity to lead high-performing services and teams
Our Values
We are looking for someone who shares our values of Care, Dare and Collaborate, demonstrating professionalism, integrity, and a commitment to delivering excellent outcomes for customers and colleagues alike.
Ready to make a difference? Apply today and help us deliver services that empower people to live independently and thrive.
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
