Overview
We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer – we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.
Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.
We’re looking for a forward-thinking Consumer Trends & Segment Insights Manager to help us stay ahead of evolving customer behaviours, values, and lifestyle shifts. In this strategic role, you’ll blend foresight, research, and segmentation insight to shape how we understand and serve our most important audiences-now and in the future.
You’ll track societal and market trends, uncover unmet customer needs, and deliver compelling, evidence-based insights that inform strategy, propositions, and brand positioning. Working closely with brand, marketing, and strategy teams, you’ll ensure future-facing insights are embedded into planning and decision-making.
From creating trend reports and segment profiles to designing and running research projects, you’ll bring the voice of the customer to life. If you’re passionate about understanding what drives people and how that shapes the future of business, this is your opportunity to make a meaningful impact.
Here’s what we’re looking for:
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Proven experience in consumer trends analysis, insight generation, or customer segmentation.
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Strong knowledge of qualitative and quantitative research techniques.
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Skilled in storytelling and visual presentation of insight.
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Comfortable interpreting broad cultural, economic, and lifestyle trends.
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Strategic thinker with a passion for understanding what shapes customer behaviour.
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Excellent stakeholder engagement and collaboration skills.
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Degree in Market Research, Sociology, Psychology, Foresight, or related field (required)
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Training or experience in futures thinking, ethnography, or scenario planning (desirable)
Please note that whilst this role can be primarily home based flexibility is required to work, at least one day per week, in our Windsor Head Office or a London location.
