Overview
Contract Type: Feb 2026
Salary: £28860 – £31671
Partner Org: Surrey and Borders Foundation Trust Partnership
This role is to cover maternity leave until the 6th Feb 2026. As a Service Desk Analyst at Surrey and Borders NHS Trust, you will be the first point of contact for IT support, providing prompt and effective assistance to users. Your role involves resolving incidents and service requests, maintaining an up-to-date knowledge base, and contributing to a high-performing team with a strong reputation for excellence. You’ll also have the opportunity to work on IT projects, enhance your skills through training, and gain exposure to advanced tools and systems. This is a fantastic opportunity for someone passionate about delivering exceptional IT support and growing their career in a trusted NHS environment.
Main duties of the job
Main Duties
What You’ll Do:
- Act as the first point of contact for all IT support requests via phone and ticketing systems.
- Diagnose and resolve incidents and service requests efficiently, aiming for first-contact resolution.
- Escalate complex issues to appropriate specialist teams when necessary.
- Maintain and update the knowledge base to ensure accurate and accessible support information.
- Provide excellent customer service, ensuring user satisfaction and upholding the trust and reputation of the Service Desk.
- Collaborate on IT projects to contribute to team development and improve service delivery.
- Assist in testing and deploying new tools and technologies as required.
- Participate in regular training to build and expand your technical skillset.
What We’re Looking For:
- Strong communication and interpersonal skills with a focus on excellent customer service.
- Problem-solving abilities to diagnose and resolve a variety of technical issues.
- Experience in using ticketing systems to manage and track incidents and service requests.
- Knowledge of Windows operating systems, Office 365, and basic networking principles.
- Ability to prioritise tasks effectively and manage time in a fast-paced environment.
About us
Surrey and Borders Partnership NHS Foundation Trust is the leading provider of mental health, learning disability, neurodevelopmental and drug and alcohol services in Surrey and North East Hampshire. We support people of all ages and are passionate about providing high quality care that is delivered at the right time as close to home as possible to help people recover and stay well.
We are one of the top 10 mental Health, Learning Disability and Community Trust to work for nationwide. Our Trust is an inclusive and supportive employer that offers a wide range of staff networks, flexible working, free parking and excellent health and wellbeing support. We also provide a wide range of opportunities to help staff develop and progress.
Please note that we reserve the right to close posts as soon as sufficient applications are received.
Regrettably, due to UK Home Office requirements we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.
Applicants must have the right to work in the UK for the duration of the role.
We look forward to receiving your application!
