Overview
Head of Creative – Packaging – London, Greater London
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
Summary
We’re reshaping our Food business to broaden its appeal, protecting the magic our customers love while modernising everything else. That means outstanding quality, high sourcing standards, and market-leading innovation remain at our core, while we transform our supply chains, improve our stores, and deliver better value. We’re looking for motivated people ready to bring their whole self to work and thrive in a fast-paced, ambitious team. After all, this isn’t just food… this is M&S Food.
All the details
Bring your creative vision and strategic thinking to M&S Food as our Head of Creative – Packaging. In this role, you’ll energise and empower a creative team to deliver show stopping packaging that stands out on shelf and connects with millions of customers. You’ll set the creative direction and drive our packaging strategy, defining who we are, how we show up, and how we keep evolving to stay ahead.
You’ll collaborate with colleagues across the business, sharing ideas and influencing decisions in a fast-paced environment where there’s always more to achieve and plenty of opportunity ahead. We’re looking for someone who’s grown from hands-on design into creative leadership, with experience in agency or account management and leading creative teams. You’ll thrive on pace, always looking for ways to do things better, and see every project as a chance to push boundaries and unlock new possibilities.
If you’re ready to bring both creative and strategic expertise, make a real impact, and help shape the future of M&S Food, we’d love to hear from you.
Due to high interest, this role may close earlier than advertised. We recommend applying as soon as possible.
What you’ll do
- Lead and inspire our in-house Design team, setting the vision and direction for packaging across our own brand and sub-brands.
- Build a collaborative culture, engaging the business in the design process and ensuring our packaging reflects our brand ambition.
- Drive the packaging strategy, making sure every design ties back to our brand identity and stands out in the market.
- Deliver creative, show stopping packaging solutions, always with a keen eye for detail and a focus on innovation.
- Work closely with internal teams and external partners, continuously improving how we work and what we deliver.
Who you are
- An experienced creative leader, confident managing and developing design teams in a fast-paced environment.
- A strong collaborator who builds positive relationships across teams and with external partners.
- Strategic, with a proven ability to translate vision into action and deliver results that support business goals.
- Passionate about design, with a track record in packaging, brand, or account leadership, and always curious about new trends and ways of working.
- Calm under pressure, commercially aware, and ready to embrace new challenges with energy and optimism.
What’s in it for you?
Working at M&S means being part of something bigger – helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
Here are just a few of the benefits that make working here even more rewarding:
- 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
- Competitive holiday allowance with the option to buy more
- Discretionary bonus schemes linked to your performance and ours
- Strong pension and life assurance to help plan for the future
- Tailored induction and training to support your development from day one
- Exclusive perks and savings through our M&S Choices portal
- Market-leading family policies, including parental, adoption and neonatal leave
- 24/7 wellbeing support, including virtual GP access and mental health services
- One paid volunteer day a year to support a cause that matters to you
Everyone’s welcome
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
