Overview
Location: 30 Euston Square, London, NW1 2FB
Salary:
30 Euston Square is a Grade II* listed award-winning events venue in a perfect central London location. From meeting and conference spaces to private dining and rooftop terraces, the venue offers an iconic setting for any occasion.
This venue is unique to Searcys as is the only property within the estate that is home to a selection of boutique bedrooms.
As a Hospitality Assistant, you will receive the following industry-leading benefits:
- 50% discount across Searcys venues
- Enrolment into the Searcys pension scheme
- Up to 33 days annual leave (dependent on job role)
- Access to everyday discounts and communication portal
- Employee assistance program and qualified Mental Health First Aiders
- Enrolment into Searcys Champagne School
- Meals are provided on shift when working within one of our venues
- Your birthday off to celebrate in style
- A day off to volunteer/give back to the charity of your choice
Job Type: Full Time
Hourly Rate: £13.15
Main Purpose:
To provide excellent customer service;
To work autonomously or within a team;
To adapt to different working conditions (both busy, loud & quiet exam conditions);
To be punctual and have a good command of time management, and organizing;
To have a positive attitude and good communication skills;
To have a good knowledge of spoken & written English;
To be able to solve any customer service-related problem.
Most of the time Hospitality Assistant‘s duties are confined to catering, however, staff do spend some time organizing furniture in the seminar rooms, keeping an eye on audio-visual equipment, or helping in the cloakroom. Due to the fact that the venue is a seven-floor building and boasts 6 different kitchens and pantries, communication is the crucial rule of providing a successful catering service. The Hospitality Assistants ‘most frequent task is supplying sufficient amounts of tea, coffee, and water to various-sized seminar rooms and exam circuits. Moreover, it is very important to meet clients when they arrive. Staff needs to welcome the client and, if necessary, introduce themselves to the guests, show around the building, check if the AV equipment is working, and make sure coffee/lunch break times are correct. Lunch can be chosen from the list of sandwiches, hot food (buffet style or plated lunch), and finger food. Hot fork buffet usually requires the individual to explain how various menu items are prepared and describe ingredients or cooking methods. Candidates will be required to work in bigger events such as weddings, anniversaries, graduations, birthdays, or Christmas parties which require even better timing and more attention in regard to food amount. It also needs more preparation and the best way to lay up the tables and display the food. Herein, creativity and teamwork is the crucial request. Moreover, during such events, staff members should be able to train agency people, if necessary. Drinks and canapés (or bowl food) receptions are the other crucial part of 30 Euston Square events. Therefore, a deep knowledge of alcoholic drinks and food items would be an advantage for a candidate.
A deep knowledge of alcoholic drinks and food items would be an advantage for a candidate.
Previous experience in similar customer oriented role will be beneficial, but not mandatory.
