Overview


Hospitality Operations Manager – London, United Kingdom

Ref: W176895

Department: Hospitality

Company Description:

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren’s reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company’s brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world’s most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview

Essential Duties & Responsibilities

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  • Oversee daily operations across EU locations and new café openings, ensuring smooth service delivery and operational excellence
  • Lead, train, and support staff on service standards, product preparation, and equipment maintenance
  • Drive sales performance through strategic initiatives while controlling costs, monitoring inventory, and managing P&L
  • Maintain quality control standards for coffee, food safety compliance, and operational audits
  • Develop SOPs and operational flows, working closely with retail teams for seamless integration
  • Manage vendor relationships for products, equipment, and café maintenance
  • Support new store openings planning, licensing coordination, and new location development including floor plans and equipment requirements
  • Collaborate with regional management and marketing teams on activations and business opportunities
  • Conduct site visits to ensure Ralph’s Coffee standards and quality consistency
  • Handle customer feedback and complaints, ensuring exceptional guest experiences across EMEA
  • Coordinate logistics between stores, partners, and landlords to meet operational requirements
  • At least 2 full strategic cycles management experience in coffee.
  • At least 2 full strategic cycles working as a operation/café manager.
  • Qualified to at least level 3 in food and hygiene.
  • Flexible approach (ability to be multi-skilled)
  • Willingness to learn & work overseas.
  • A creative problem solver willing to take on challenges
  • A self-starting, organised and driven person
  • Strong business acumen.
  • Presentable and able to follow uniform brand standards
  • Exemplary management skills.
  • Excellent organizational and time management skills.
  • Effective communication skills.
  • Exceptional customer service skills.

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