Overview
Service Delivery Manager – Development Opportunity
Location: Rugby / Coventry (with travel to other sites and offices)
Contract Type: Full-time, Permanent
Salary: Competitive + Benefits
Level: SFIA Level 4
Are you looking to take the next step in your IT career? Morgan Sindall Construction is offering a
development opportunity for a motivated individual to join our Business IT team as a
Service Delivery Manager.
This role is ideal for someone ready to grow into a leadership position while working alongside experienced Service Delivery Managers. You’ll gain exposure to a wide range of IT service management responsibilities and play a key role in supporting our security-related initiatives.
What You’ll Be Doing
- Supporting the Service Delivery Manager Lead in managing service levels, supplier performance, and asset lifecycles.
- Assisting with the delivery of IT services across the business, ensuring alignment with operational goals.
- Collaborating with existing Service Delivery Managers to contribute to
security-related activities, including:- Data Protection Impact Assessments (DPIAs)
- Supplier security evaluations
- Security education and awareness initiatives
- Participating in service reviews, incident and problem management, and continuous improvement efforts.
What You’ll Bring
- A strong interest in IT service management and a desire to develop leadership capabilities.
- Experience in IT operations, support, or coordination roles.
- Excellent communication and organisational skills.
- A proactive mindset and willingness to learn from experienced colleagues.
- Familiarity with ITIL or SFIA frameworks is beneficial but not essential.
Why This Role?
- Development Pathway: Grow your skills and experience under the guidance of senior Service Delivery Managers.
- Security Exposure: Gain hands-on experience in supporting security-related processes and compliance activities.
- Collaborative Culture: Work in a supportive team that values innovation, knowledge sharing, and continuous improvement.
- Impactful Work: Help shape the future of IT service delivery in one of the UK’s leading construction businesses.
