Overview
Loyalty Campaign Manager – Partnerships Specialism – 9 month FTC – London, Greater London
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
Summary
We’re looking for a loyalty campaign manager to join our Sparks loyalty team. You will be defining and overseeing the delivery of relevant, personalised, and exciting campaigns and communications that our M&S customers will grow to love.
Whilst you could be working across the breadth of the loyalty campaign portfolio – including our trading activities, brand campaigns, or clubs- we’re particularly looking for someone with a passion for, and experience in, working with loyalty partners and delivering collaborative marketing campaigns.
All the details
We’re looking for a loyalty campaign manager to join our Sparks loyalty team. You will be defining and overseeing the delivery of relevant, personalised, and exciting campaigns and communications that our M&S customers will grow to love.
Whilst you could be working across the breadth of the loyalty campaign portfolio – including our trading activities, brand campaigns, or clubs- we’re particularly looking for someone with a passion for, and experience in, working with loyalty partners and delivering collaborative marketing campaigns.
You could be managing the end to end delivery yourself – or working closely with our BU marketing teams. You’ll work across multiple channels to deliver world class relevant and rewarding loyalty communications. Delivering incremental value for the business, our members and our partners, and delivering a step change in how we reward our more valuable customers.
To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected.
This role is a 9 month FTC maternity cover contract
What’s in it for you
Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever, and however they want to shop with us.
Here are some of the benefits we offer that make working for M&S just that little bit more special…
- After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
- Competitive holiday entitlement with the potential to buy extra holiday days!
- Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
- A generous Defined Contribution Pension Scheme and Life Assurance.
- A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
- Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
- Industry-leading parental, adoption, and neonatal policies, providing support and flexibility for your family.
- Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
- A charity volunteer day to support a charity or cause you’re passionate about through a dedicated day away from work.
What you will be doing
- Lead the creation and delivery of partner marketing plans, driving impactful campaigns across multiple channels that deliver value for both M&S and our partners.
- Onboard and nurture key partner relationships, supporting commercial negotiations and ensuring campaigns align with their objectives and goals.
- Design standout promotions and customer campaigns, producing creative assets across digital, video, ATL, and in-store to engage and delight customers.
- Collaborate seamlessly across teams, ensuring all communications reflect M&S and Sparks brand standards and bring loyalty propositions to life across every touchpoint.
- Optimise and evolve campaigns, using data to track performance, implement continuous improvements, and strengthen partnerships with both internal and external stakeholders.
Who you are
- Proven experience managing strategic marketing partnerships, delivering successful campaigns that drive commercial and brand impact.
- Multichannel marketing expertise, with hands-on experience across digital, media, in-store, CRM, and events/PR.
- Strong campaign and project management skills, ensuring initiatives are delivered on time, on budget, and to a high standard.
- Customer-focused and commercially minded, with retail and loyalty experience to create campaigns that resonate and deliver results.
- Data- and analytically literate, able to track, analyse, and optimise campaign performance in collaboration with analytics teams.
Everyone’s welcome
We are ambitious about the future of retail. We’re disrupting, innovating, and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted, and admired by our colleagues, customers, and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
#LI-HM2 #LI-Hybrid, #Notjustanyjob
