Office Experience & Events Senior Specialist – Atlanta

Overview

Office Experience & Events Senior Specialist – Atlanta, United States of America

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You’ll Do

We are looking for a hospitality & service oriented, team focused, and driven individual who thrives in a fast-paced and challenging environment. Working closely with the Office Experience & Events Sr. Manager, Office Experience Team and ATL office Senior Leaders, the Office Experience & Events Senior Specialist will 1) support the smooth day-to-day operation and consistently deliver a high level of customer experience for the ATL office, and 2) oversee the strategy and delivery of affiliation events and staff engagement initiatives. This role is essential to culture building and staff engagement in the ATL office and is a high visibility role, working closely with ATL senior office leadership. The expectation is that this person will be in-office five days a week.

 

Key responsibilities of this role include: 

 

Office Experience – (~40%)

 

• Working with the Office Experience & Events Sr. Manager and the Office Experience (OE) Team to develop, implement, and project management initiatives that improve the office experience for all staff. Proactively identifying opportunities; applying fresh and creative ideas
• Working in collaboration with the Office Experience Team to deliver a 5-star experience standard for anyone who enters the ATL office; specifically, a smooth day-to-day operation and consistently high level of customer experience and support for the ATL office. This includes partnering with the OE team on food program ownership for relevant office meetings / events, snack selection input & stocking and ensuring office has excellent selection of options
• Working in collaboration with the Office Experience Team to coordinate in-office meetings, ensuring a high level of customer service and seamless logistical support for every detail including catering, room reservation, room set-up, and coordination of AV needs with the IT Team
• In partnership with OE Team members, acting as point of contact for vendor relationships as required, including catering, equipment, supplies, maintenance, and other services and products.
• Project managing, collaborating, and executing on special projects as needed
• Providing backup to the other members of the Office Experience Team as necessary, especially on days with multiple internal events

 

Events – (~60%)

 

• Contributing to staff affiliation, morale, and connection by working closely with the Office Experience & Events Sr. Manager to strategically plan and execute office events (both internal and external events)
• Owning end to end operations for internal ATL events – this means driving initial planning (site visits if needed), vendor contracting, managing guest lists, creating communications and day-of execution, all done in close concert with ATL office senior leadership. Examples of internal events include Office-wide events, New Hire Orientation / welcome celebrations, cohort specific events (e.g., cohort offsites), office events (e.g., leadership meetings), All Staff lunches, Talent Acquisition recruiting events and several other events within the ATL Office. Note some internal events may be hosted offsite (e.g., happy hour at a restaurant). 
• Closely partnering with the Office Experience & Events Sr. Manager to assist with day of execution, administrative tasks and logistics planning of large external events in ATL such as annual end of year celebration, offsites, family days, First Fridays, community service days, as well as other external events. 
• ATL Alumni Ownership
• Partnering with the NAMR and ATL Affinity Groups to plan and execute local event programming for affiliation networks (e.g., Affinity Group local nodes)
• Driving event marketing & communication plans, generating engagement, promoting attendance, preparing guest lists and invitations, sending confirmations, tracking RSVPs
• Coordinating Office-wide events calendar and communications plan
• Creating event budgets and expenses with high level of detail and accountability
• Researching and developing relationships with all types of event vendors, including caterers, venues, entertainment and more. Conducting site visits, negotiating preferred pricing, conducting preliminary contract reviews
• Measuring staff engagement and event success through surveys, focus groups and other methods 

 

You’re Good At

 

• Anticipating customer needs and having exceptional attention to detail
• Utilization of digital tools (Slack, Trello, PowerPoint, Excel)
• Envisioning and creating experiences that engage and excite 
• Juggling competing priorities, keeping constant sight of the overall objectives
• Creating excitement / energy among staff
• Client service mindset as a core driver
• Estimating and managing budgets with the Office Experience & Events Sr. Manger, tracking expenses using Excel 
• Clearly laying your thinking in a format that is easily digestible (e.g., PowerPoint)
• Working through ambiguous situations
• Collaborating across functions throughout the office
• Thinking creatively and displaying an interest in the bigger picture
• Demonstrating a client service mentality that drives your behavior
• Using good judgment with problem solving handling difficult situations with poise, understanding and tact, and understanding when to consult others or senior leadership for complex or nuanced decisions

What You’ll Bring

• A bachelor’s degree with a minimum of 2 years’ experience in a fast-paced environment, ideally within a professional services context 
• Demonstrated ability to motivate individuals and teams to produce desired outcomes within tight timeframes. Proven initiative and follow-up skills, including a strong sense of autonomy 
• Strong change and project management skills. You have clear systems and composure to deal with multiple tasks at once. You have excellent organizational skills and a strong attention to detail 
• Excellent communication, analytical, and stakeholder engagement skills 
• Strong Word, Excel, PowerPoint, Slack, OneNote, Trello, and other collaboration tools 

Who You’ll Work With

The ATL Office Experience Team, Office Experience & Events Sr. Manager, ATL senior leadership (e.g., office leader) and several senior staff (e.g., senior consultant and business services team staff).

Additional info

City: Atlanta (Midtown)

Additional Information

 

This role currently requires 5 days a week in office presence. This in-office plan allows for critically important learning, collaboration and networking with our colleagues.

 

Compensation Information:

 

Total compensation for this role includes base salary, annual discretionary performance bonus, contributions to BCG’s Profit Sharing and Retirement Fund (PSRF), and a market leading benefits package described below.

 

The base salary range for this role is $71,000-$79,000. 

 

This is an estimated range and specific base salaries within the range depend on factors such as office location, experience, and skill set. It is not common for new BCG employees to be hired at the high-end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness.

 

In addition to your base salary, your total compensation will include a discretionary bonus of up to 12% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years.

 

At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees – and their eligible family members.* That’s zero dollars in premiums taken from employee paychecks.

 

All of our plans provide best in class coverage:

• Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children
• Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
• Dental coverage, including up to $5,000 in orthodontia benefits
• Vision insurance with coverage for both glasses and contact lenses annually
• Reimbursement for gym memberships and other fitness activities
• Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan
• Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
• Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)
• Paid sick time on an as needed basis

*Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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