Overview
Quality Assurance Auditor – Nottingham, NG9 1LA
About the Role
MTVH are looking for a Quality Assurance Auditor to lead on delivering a robust and effective quality assurance framework across the Customer Services Directorate. This role is key in driving service improvement, ensuring compliance with regulatory and contractual standards, and promoting a culture of continuous learning and best practice. You will undertake in-depth reviews, audits, and quality assurance visits to assess service performance and identify opportunities to raise standards and improve outcomes for customers.
Therefore, as part of the Operational Risk – Risk & Quality team, you will work collaboratively across the organisation to support teams to improve service delivery. You will analyse findings from audits and reviews, lead on action planning, and share learning across services to ensure consistent quality and best practice.
Key responsibilities
Conduct quality assurance visits, audits, and reviews to assess service quality and compliance
Analyse audit findings and support the completion of action plans to improve performance and reduce risk
Build strong partnerships with internal teams and stakeholders to drive continuous improvement
Develop and maintain systems for monitoring quality assurance, compliance, and performance
Provide guidance and promote best practice aligned to regulatory and governance frameworks
What you’ll need to succeed
Experience working within a quality assurance or governance role in a regulated environment
Strong understanding of compliance, risk management, and regulatory frameworks
Excellent communication and stakeholder management skills
Ability to analyse complex information and make objective, informed decisions
Self-motivated with the ability to work independently, prioritise workload, and meet deadlines
Please note: This role requires an Enhanced DBS check.
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
