Overview
Receptionist – London
Company Description
Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Job Description
Portico have an outstanding opportunity available for a Receptionist to join our team based at the City offices of a global consultancy firm.
As the first point of contact for visitors and employees, you will deliver an exceptional front-of-house experience, ensuring every interaction is welcoming, professional, and memorable. Working within a high-performing team, you will manage guest arrivals, meeting room coordination, client enquiries, and provide seamless support across reception and facilities services.
Key Responsibilities
- Greet and welcome clients and visitors with warmth and professionalism.
- Manage meeting room bookings and ensure rooms are prepared to a high standard.
- Escort guests throughout the building and provide personalised service, including refreshments.
- Handle telephone calls, emails, and enquiries efficiently and professionally.
- Gather client feedback and support continuous service improvement.
- Support facilities functions, including scanning, archiving, desk audits, and contractor management.
- Assist with projects, digitalisation initiatives, and lobby hosting duties.
- Build strong relationships with clients and colleagues, taking ownership of requests through to resolution.
- Identify opportunities to enhance the client experience and add value to the service.
Hours: 40 hours per week, with rotating shifts between 7am-7pm, from Monday to Friday
Salary: £34,352 per annum
Qualifications
- Previous experience in a corporate reception, hospitality, or premium customer service environment. Excellent communication and interpersonal skills.
- Immaculate personal presentation.
- Proactive, adaptable, and solutions-focused approach.
- Strong organisational and multitasking abilities.
- Confident working in a fast-paced environment with high service expectations.
- Strong negotiation skills and the ability to think creatively to solve problems.
Additional Information
What’s in it for you?
- Excellent holiday allowance
- Pension contributions,
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme.
- 24-hour personal helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
