Overview
Risk and Compliance Lead – London, Greater London
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
All the details
At M&S, we’re on a journey to redefine how we deliver Financial Services and Payments to our customers—ensuring every step is secure, compliant, and aligned with our values.
We’re looking for a dynamic and experienced Risk and Compliance Lead to drive the development, embedding, and continuous improvement of our risk and compliance frameworks across FS&P. This is a pivotal role that will shape how we manage risk, uphold regulatory standards, and support our leadership team in navigating a fast-paced, evolving environment.
If you’re passionate about governance, thrive on complexity, and want to make a meaningful impact at one of the UK’s most trusted brands, we’d love to hear from you.
What you’ll do
- Leading the Risk & Compliance programme for the FS&P Team at M&S.
- Developing and maintaining relevant Risk Management Policies, Standards, Procedures and governance materials.
- Supporting the FS&P Leadership Team to strengthen their ownership and management of Processes, Risks and Controls in a fast-moving environment.
- Supporting and challenging the FS&P Leadership Team in maintaining the FS&P Risk Register, ensuring timely updates are made as risks emerge and evolve.
- Leading the FS&P Risk Management Committee and providing timely and relevant information and reports to the M&S Board, Audit & Risk Committee and other governance forums
Who you are
- Over five years of experience working in a regulated Financial Services Risk Management function.
- Holding relevant Risk Management qualifications or accreditations.
- Experience of working with products and services related to Credit Cards; Travel Money; Insurance (e.g. Home, Motor, Travel and Pet); or Payments (e.g. VISA, MasterCard, AMEX or Buy Now Pay Later).
- Experience of working with Third Party Partnerships / Strategic Suppliers;
- Experience of working within a Food / Fashion / Home / Beauty retail setting is desired but not essential.
What’s in it for you
Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.
Here are some of the benefits we offer that make working for M&S just that little bit more special…
- After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
- Competitive holiday entitlement with the potential to buy extra holiday days!
- Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
- A generous Defined Contribution Pension Scheme and Life Assurance.
- A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
- Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
- Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
- Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
- A charity volunteer day to support a charity or cause you’re passionate about through a dedicated day away from work.
Everyone’s welcome
We’re ambitious about the future of retail. We’re innovating, disrupting, and leading the way into a more inspiring, digital era. It’s an exciting time to be part of M&S.
To support us on our journey, we’re building inclusive, diverse teams where everyone can be themselves, do their best work, and make change happen. We support each other and succeed together.
Don’t worry if you don’t meet every single requirement of the job description. It’s more of a guide to what’s possible within the role. If you’re passionate, ready to work hard, and think the role feels right for you, we’d love to hear from you. #hybridrole #LI-Hybrid #LI-OT1
