Intelligence and Investigations Manager – IFB – Milton Keynes

Overview

Intelligence and Investigations Manager – IFB – Milton Keynes 

About IFB

The Insurance Fraud Bureau (IFB), is a not-for-profit company established in 2006 to lead the insurance industry’s collective fight against insurance fraud. We act as a central hub for sharing insurance fraud data and intelligence, using our unique position at the heart of the industry and unrivalled access to data to detect and disrupt organised fraud networks.

About the role 

Our Intelligence and Investigations Manager is a key member of the IFB, lead a high performing team of intelligence and investigation specialists in the provision of a first-class intelligence and investigation service to the UK insurance industry 

This role drives the development of innovative and cost-effective strategy and tactics that alert industry to fraud threats and enhance opportunities to disrupt organised insurance fraud. 

Key responsibilities 

• Ensure the team delivers timely and accurate intelligence warnings as well as efficient and effective exploitation of opportunities to disrupt organised cross industry insurance fraud against agreed targets and SLAs
• Lead the team in the management and development of a portfolio of assigned intelligence and investigation cases securing the most appropriate outcome for an intelligence case or confirmed IFB investigations
• Drive engagement with disruption partners (law enforcement, regulators etc.) to encourage partner agency commitment to IFB’s targets of disruption
• Ensure the team are managing member expectations through early agreement of clear objectives and milestones for each investigation with regular personal engagement as and when appropriate
• Work with colleagues to develop innovative and cost-effective tactics to develop intelligence and investigate cross industry organised insurance fraud networks
• Delivery of presentations to members and external stakeholders/partners on specific cases and current trends at workshops and forums
• Utilising MI to support awareness of operational workflow, lifecycles and key performance indicators
• Support the Head of Intelligence, Investigations & Data Services in leading projects to drive the delivery of the IFB strategy
• Act as an official spokesperson for IFB to support prevention and media campaigns
• Support the development of existing and enhanced IFB systems and processes
• Ensure team are committed to their own personal development
• Managing the processing of information, including dissemination of information to IFB members and partners in line with relevant legislation and best practice guidance, such as ISO27001
• Demonstrate role model behaviours, especially relating to the IFB Principles 

Skills and experience

• An experienced background in intelligence or investigative practice (preferably from Insurance, law enforcement, regulation or other or financial services business)
• A clear understanding of the UK insurance industry fraud landscape/threats and the current Industry and Government counter fraud strategies to combat these fraud threats
• Good Knowledge of the insurance sector and what future insurance fraud threats the industry is facing
• A demonstrable understanding of best practice regarding intelligence management, including the National Intelligence Model (NIM) and human intelligence sources
• A demonstrable understanding of the principles of investigation used in the combatting of fraud or other financial crime
• Experience in a comparable management or leadership role, including performance management, managing workflow, mentoring staff and quality control making role
• Experience of successfully managing expectations and providing support to a variety of internal and external stakeholders and customers
• Experience of producing high quality fraud intelligence / investigation briefings
• Demonstrable track record of problem solving through enquiry and analysis and in preparing evidence packages for presentation to law enforcement
• High degree of IT competency to include use of Word, Excel, PowerPoint, email and the internet
• In depth knowledge of Open Source Intelligence desktop investigation techniques and use of on lines tools
• Evidence of adapting analytical and/or investigative skills to changing roles, environments, etc.
• Familiarity with analytics systems and associated process needed to identify suspect patterns of activity in large data clusters
• Familiarity with the relevant processes and data requirements of external disruption partners (law enforcement, regulators etc.) including the preparation of criminal or civil evidence packages
• An understanding of the principles of insurance and the regulatory framework applicable to the insurance industry
• Highly developed and confident presentation skills
• A commitment to actively improve own knowledge and skills, taking responsibility for own personal development
• Professional in appearance, delivery and approach

Desirable

• Experience leading fraud teams within the insurance industry, with knowledge of fraud detection, investigation processes, and regulatory compliance
• Media trained and spoke person experience of radio, television and written press interviews 

 

Salary £56,000 per annum  
Grade 12 
IT kit supplied to you
£320 (before tax) start up allowance
Hybrid working (2 days in the office per week) from our Milton Keynes or London office

Other Benefits include: 
Contributory Group Stakeholder Personal pension scheme 
Life Assurance 
Employee Incentive Scheme 
25 days holiday (plus public holidays) 
Holiday purchase scheme 
Sports and Social Club
24/7 Employee Assistance Programme 
Free access to online tools to support mental and physical health  
Enhanced maternity, paternity and adoption leave 
1 volunteer day each year and charity matched funding scheme

We believe in a workplace where everyone can be themselves. Through our different ideas, personalities and experiences, we redefine what is possible every day. And regardless of your colour, age, race, gender, sexual orientation or anything else you consider yourself to be, there is a place for you at IFB. A place where you can bring your best self to work every day.

So, if you think big, love a challenge and want to make a difference to people’s lives, we want to hear from you