Overview
A Driver is Desirable
In this role you will be expected to:
Plan and organise daily, weekly, and monthly activities for service users – Develop a wide variety of activities to cater to the diverse interests of our service users, both within the service and in the community.
Coordinate and facilitate special events such as birthday parties, holiday celebrations, and outings.
Collaborate with other staff members to promote and provide opportunities for socialization and meaningful engagement.
Maintain necessary documentation and records related to resident participation in activities.
Continuously assess and evaluate the effectiveness of activities and adjust as needed.
Maintain a clean and organized activity space.
Supporting service users to attend appointments at other healthcare settings.
Promote the image of the department, checking that notices and leaflets, newsletters are up to date & well presented.
Ensure that all complaints, compliments, concerns, comments and suggestions are appropriately recorded, and where possible resolved within level of role or escalated appropriately.
Respond to telephone, email and written queries on behalf of the service area including call handling where appropriate as agreed with supervisor.
Arrange appointments, meetings and events on behalf of the service, making bookings where necessary and ensuring all equipment and documentation is available, in conjunction with supervisor where required.
To maintain accurate and timely electronic and hard copy information using organisational systems as directed and in line with policies.
Be compliant with the Data Protection and record management policies and procedures with particular reference to confidentiality and safeguarding issues.
Be proactive and contribute ideas for improvement in the way the service is delivered.
Be able to work using own initiative, prioritising work within defined policies and procedures to set timescales.
Demonstrate own activities to new or less experienced employees.
This list is not exhaustive and you may at times be expected to support other members of the team in delivery of services to meet the needs of our service users, such as the moving and handling of service users and occasional personal care support.
Benefits:
We offer competitive rates of pay, along with an impressive benefits package including an employee assistance helpline, flexible additional holiday purchase scheme, childcare vouchers, stakeholder pension scheme and much more!
Health and Safety:
As an employee of CareTech Community Services Ltd, the post holder has a duty under the Health and Safety at Work Act 1974, to:
Take reasonable care of the health and safety of themselves and all other persons who may be affected by their acts or omissions at work.
Co-operate with their employer to ensure compliance with Health and Safety legislation and the Health and Safety policies and procedures of the organisation, not intentionally or recklessly interfere with, or misuse, anything provided in the interests of health, safety, or welfare, in pursuance of any of the relevant statutory provisions.
Data Protection:
The post holder must at all times respect the confidentiality of information in line with the requirements of the Data Protection Act. This includes, if required to do so, obtain, process and/or use information held on a computer in a fair and lawful way, to hold data only for the specified registered purposes and to use or disclose data only to authorised persons or organisations as instructed.
This list of duties and responsibilities is by not exhaustive and the post holder may be required to undertake other relevant and appropriate duties as reasonably required.
This job description is subject to regular review and appropriate modification.
Salary:
Location: Plymouth, PL6 7BQ
