Overview
Job Introduction
We have an exciting opportunity for Claims Technical Consultant to join our Member Cases and Claims team based in Leeds!
As our Claims Technical Consultant, you will play a pivotal role in providing strong technical support to file handlers acting as technical referral point and escalation to the teams, coaching and developing team members in line with technical development frameworks and drive quality improvements to increase efficiency, effectiveness and member service whilst reducing claims costs. The role also involves wide stakeholder management both internally and externally, and a strategic view of the claims landscape.
This is a fantastic opportunity for someone who wants to further develop their technical, coaching and stakeholder relationship skills and be part of the senior claims’ leadership team.
Role Responsibility
- Act as the technical referral point for file handlers and as the technical escalation point in accordance with agreed escalation processes across multiple jurisdictions.
- Build relationships with key stakeholders internally and externally to maximise operational effectiveness and cost control.
- Provide cross departmental support and lead quality partnership conversations where required to ensure KPIs are met, and service standards are maintained.
- As the Claims technical expert, input into the divisional strategy and support in the delivery of strategy and priorities, divisional performance and achieving the desired culture which is cost focused.
- Support in the management and investigation of informal complaints escalated within the team in accordance with policy standards ensuring fair outcomes for members, the membership fund and use all learning as coaching opportunities for team members
The Ideal Candidate
- Experience of working with multiple stakeholders
- Qualified solicitor (not essential)
- Up to date knowledge of all relevant legal regulations, policies, and procedures
- Coaching and mentoring skills
- Managing internal and external stakeholders
- Strong member management background
Package Description
Alongside a competitive salary as stated above, you will also receive:
- Up to 15% discretionary annual bonus
- Annual performance-related pay review
- 11% pension contribution (3% from you, 8% from us – optional additional matched 3% contributions, e.g. 6% from you, 11% from us)
- 25 days annual leave plus flexible bank holidays (option to buy/sell additional 5 days)
- Private Medical Cover
- Career development and progression opportunities – 22% of our vacancies in 2023 were filled internally
- A truly flexible hybrid-working arrangement (take a look at below to find out more about how we work)
- A culture that promotes inclusivity, wellbeing and rewards hard work
- Car Salary Sacrifice scheme
- Healthcare cash plan
- 6x salary death in service
- A personal GP service enabling you to get a video consultation with a NHS-registered private GP
- Employee Assistance Programme
- A range of shopping discounts from major high-street retailers
About the Company
Medical Protection Society (MPS) is the world’s leading protection organisation for doctors, dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 members around the world, in countries as diverse as the United Kingdom, South Africa and Hong Kong.
Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit members and the wider healthcare professions. Membership provides access to expert advice and support together with the right to request indemnity for complaints or claims arising from professional practice.
We continue to invest in our team to ensure that we are delivering the best possible service for members. This was recognised in 2016 when we were awarded an Investors in People Silver award.
