Position: Customer Support Advisor at Trinity Estates

Location: Hybrid/Hemel Hempstead

Working Hours: 09:00 – 17:15, Monday – Friday

Salary: £23,000 per annum


About Trinity Estates:

Trinity are one of the largest residential property management companies in England and Wales.

Working with leading house builders across the country, Trinity provides residential management services nationally. Our property professionals are home based and are located locally to the sites they manage. They are fully supported by a comprehensive team in our Hertfordshire head office which comprises, Surveyors, Accountants, Legal professionals, and a large customer support team.

Trinity is part of the Trinity Property Group, an Odevo Group Company.



The company offers various benefits, including:

  • 24 days annual leave for work-life balance.
  • Discounts on shopping and services through Perkbox.
  • Employee Assistance Programme for confidential support.
  • Hybrid and flexible work opportunities.
  • Financial support for personal development.
  • Opportunities for career growth.
  • Recognition incentives.
  • Cycle to Work scheme for a healthy lifestyle.
  • Employee Referral Scheme for potential bonuses.


Job Description:

The role of Customer Support Advisor is responsible for providing an ongoing and efficient customer focused support service to Property Managers and clients.  Key responsibilities and tasks include:

  • Dealing with a range of enquiries from telephone calls and email correspondence to requisitioning and provision of information to team members and clients as appropriate.
  • To interpret and respond to all enquiries in a polite, timely, professional and friendly manner.
  • To deal with instructions and issues that arise on the administration of the portfolio with the ability to evaluate all options before making a decision on the appropriate action.
  • Be able to present a logical argument verbally on the phone, as and when required so to do, in a straightforward, polite and business-like manner.
  • Ensure all written communications are presented in a clear, concise and grammatically correct format.
  • To contribute actively towards ensuring continuance and accuracy of processes in order to achieve maximum client retention rate.


Qualifications and Skills:

Candidates for this position should have the following skills and qualifications:

  • Clear communication skills both written and verbal.
  • Excellent listening skills.
  • Be able to effectively prioritise your workload within a busy and fast-paced environment.
  • The ability to interpret and respond to a variety of enquiries in a reasoned, precise and grammatically correct manner with empathy and understanding.
  • Be able to present a logical argument verbally in a straightforward, polite and business-like manner.
  • The ability to make decisions, having first evaluated all options and support the same with factual information.


Application Process:

All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required.

For further information, or to explore more opportunities, you can visit Trinity Estates on LinkedIn or our website. If you have questions or would like more details, you can contact our recruitment team at 020 7702 0701, quoting the reference number #LI-EJ1.

Salary: £23,000 per annum

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